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How Mobile Banking is Redefining The Customer Relationship

Infinity

This blog is a guest post by our partners at RingCentral. Most of us, though, don’t fall into that category. The CEO of Citigroup, Mike Corbat, spoke earlier in 2019 about how technology can improve the customer service his firm’s call centres provide. They still, though, have real human advice to fall back on.

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ClientSuccess Launches New CS100 Summit Logo

ClientSuccess

We thank all of the customer success executives, SaaS leaders, and vendor sponsors who have supported and believed in our vision since our first CS100 Summit in the fall of 2016. The 4th Annual CS100 Summit will be held in beautiful Sundance , Utah, September 9-11, 2019, at the Sundance Mountain Resort. Thank you friends!

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6 Customer Retention Strategies That Keep Customers Coming Back

ChurnZero

The following is a guest blog post by Sam Makad. . Once you have enough data to fall back on, start digging through customer history. An example of this can be early bird access to a product or feature that is not yet launched. The Case for Billable Customer Success Wednesday, May 15, 2019 2:00 – 3:00 PM EDT.

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Why are brands using print in the digital age?

Infinity

In 2019, SurveyMonkey found that 74% of respondents in their survey think there are too many ads. It’s important to use print in 2019, and beyond, as we find that the response rate for direct-mail marketing is higher than digital. To name every brand turning to print would turn this blog from quick-read to War and Peace.

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How YETI Stays Ahead with Feedback

GetFeedback

Year after year, summer after summer, they had beautiful boats and fishing rods but the one thing that continued to fall apart was their cooler. That’s why we’re setting ourselves up with GetFeedback and Salesforce as these platforms can carry us into not only 2019, but to 2020 and 2021. What are you waiting for? Give them a visit.

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17 Must-Read Books for Support Managers

Nicereply

The Making of a Manager: What to Do When Everyone Looks to You By Julie Zhuo Published: 2019 Length: 288 pages Julie Zhuo became a manager at Facebook at 25, at a time when it was one of the fastest-growing companies on the planet. The post 17 Must-Read Books for Support Managers appeared first on Customer Happiness Blog.

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Brand Move Roundup – August 7, 2020

C Space

Now Levain Bakery , a New York City staple known for its wrap-around-the-block lines and incredibly loyal customers, will begin selling its famous cookies in select grocery stores this fall. in 2019 to £2.2bn. Since its launch in the U.S. Meanwhile, Facebook ’s Instagram has launched its short-video feature, Reels , in the U.S.,