Comm100

MAY 23, 2022

Live chat and chatbots, on the other hand, deliver the support that students now demand – fast, convenient, and personalized. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Read more: Live chat ROI calculator.

Education 52

Education Chatbots Transportation Wait times 52

REVE Chat Blog

MARCH 18, 2020

Chatbots are not something that you can just “set and forget”. Probably, you can not ignore the bot if you want to learn its effectiveness and how it impacts your business. Simply automating business tasks with an AI chatbot isn’t enough. Why chatbot analytics matter? How do your customers perceive chatbots?

Chatbots 81

Chatbots Metrics Analytics Banking 81

REVE Chat Blog

MARCH 18, 2020

Chatbots are not something that you can just “set and forget”. Probably, you can not ignore the bot if you want to learn its effectiveness and how it impacts your business. Simply automating business tasks with an AI chatbot isn’t enough. Why chatbot analytics matter? How do your customers perceive chatbots?

Chatbots 77

Chatbots Metrics Analytics Banking 77

CSM Magazine

JUNE 8, 2020

Your churn rate is a very important metric and it is something that determines the overall performance of your company. However, there are some ways that are guaranteed to fix these issues and bring your business to a new level. You can use ETL software to manage your data more efficiently and reduce customer churn.

Sales 52

Sales Big data B2B Metrics 52

OctopusTech

SEPTEMBER 13, 2023

Is your company looking to expand its customer support operations through an in-house team or is it searching for an external call center team? Instead of your team members working on the customer care tasks, there will be a 3rd-party who will perform all the necessary functions for you. What are Outsource Call Center Services?

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Comm100

APRIL 30, 2020

To help managers overcome these challenges and make sure that their WFH live chat teams function as effectively as they would in the office, we’ve gathered some top tips and tools you can implement within your live chat team today. Couple this with much higher chat requests, and your agents could soon feel out of control and unequipped.

Chatbots 52

Chatbots Self service Personalization Management 52

Comm100

SEPTEMBER 6, 2022

With Comm100, organizations can provide digital omnichannel customer excellence through live chat, AI-powered chatbots, ticketing, social media, SMS and knowledge base – all from one integrated platform. Organizations switching from Zendesk to Comm100 will see lower costs alongside more features, helping them to achieve incredibly ROIs.

Chatbots 52

Chatbots industry standards Government Customer Support 52

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

Comm100

MAY 5, 2022

Many banks are missing out on the opportunities created by automating chats with chatbots. This blog will look at the benefits of banking AI chatbots, some of the common use cases for AI-powered chatbots in banking and – perhaps most importantly – the cost saving benefits of introducing bots into customer service.

Banking 52

Banking Chatbots Accountability Upselling 52

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 64

Education Chatbots Wait times Surveys 64

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?

Chatbots 50

Chatbots Contact Center Benchmark Chief Customer Officer 50

Comm100

NOVEMBER 18, 2021

You have probably interacted with chatbots too, knowingly or unknowingly. This is where live chat and supporting chatbots come into play. This blog will look at the top 5 reasons why higher education institutions need to adopt live chat and chatbots if they want to acquire, engage, and retain today’s students.

Chatbots 69

Chatbots Education Wait times Surveys 69

JustCall

APRIL 3, 2023

From the moment a customer visits your website or steps into your digital store, every touchpoint can make or break their perception of your brand. In this blog, we will explore various customer experience features and uncover the strategies and tactics that businesses can use to build lasting relationships with their customers.

Customer Experience 40

Customer Experience Journey mapping Surveys Feedback 40

Pointillist

JULY 5, 2019

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback. More importantly, she wants to know how your CX team will improve them.

Analytics 45

Analytics Feedback Surveys Enterprise 45

Nicereply

SEPTEMBER 16, 2019

This blog post is going to break down the different values that you can speak to when discussing CX with your executive team , and then give you the appropriate translations to speak about them in a compelling way. Reduce friction wherever your customers report running into trouble. What does good CX offer to a company?

Customer Experience 79

Customer Experience Metrics Best practices Chatbots 79

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Aimee Lucas. Bruce Temkin.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

OctopusTech

AUGUST 10, 2022

When the right technology is implemented in your contact center, you can automatically increase the working efficiency and performance of agents, improve productivity, enhance the overall customer experience and simplify your data and analytics. But which technology can enhance and support your call center?

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

ProProfs Blog

NOVEMBER 26, 2021

Voice of customer survey is a key aspect of the VoC program that helps you understand your customers and propose effective actions to improve customer satisfaction, retain existing customers , and attract new leads. It helps you analyze what drives your customers’ buying decisions so that you can offer the products and services accordingly.

Surveys 78

Surveys Feedback Personalization Marketing 78

JivoChat

JULY 5, 2021

The right toolset can help drive more traffic to your store, improve support, and increase conversions. In this post, we’ve included a list of 30 tools that will help improve your e-commerce business across the major growth categories: marketing, sales, support, conversion optimizations, operations, and testing/analytics.

Advertising 52

Advertising Analytics Sales Enterprise 52