Hodusoft

AUGUST 15, 2022

In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Here is a quick comparison so that you can make an informed decision. Since the pandemic, the remote work model has become the new norm for businesses.

Telecommunications 52

Telecommunications voip CRM Sales 52

ChurnZero

MARCH 25, 2022

Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. When do you need to reassign a CSM’s book of business? The best thing you can do is be prepared with a plan.

CRM 98

CRM Accountability Construction Feedback 98

ProProfs Blog

JANUARY 30, 2022

As a business, you have been using qualitative data for different purposes. Think of the time when you wished to know how many repeat customers you have or what percentage of customers buy items with a value exceeding $1000. . However, you must try and identify relevant groups and descriptions to make sense of the data.

Surveys 78

Surveys Finance Personalization Marketing 78

inmoment

SEPTEMBER 19, 2018

In the world of customer experience (CX), your efforts can successfully differentiate you from your peers, but in order to achieve this, you need to focus on more than simply listening to customers and acting on that data. When working with brands to optimize their CX programs we refer to this program evolution as CX Maturity.

Benchmark 40

Benchmark Customer centricity Analytics Employee engagement 40

GetFeedback

FEBRUARY 15, 2019

Interested in learning more about your customers so you can improve products, enhance customer experience , and ultimately drive growth? Unlike conventional surveys, you won’t benefit from sitting back and waiting for NPS results to roll in. To get valuable insights, you have survey strategically.

Surveys 60

Surveys CRM Feedback Sales 60

Kayako

DECEMBER 31, 2015

Last year, we rounded up the best blog posts of 2014 and saw some trends on hiring, job policies and communication. A lot of posts have centered around studying the very metrics that you should consider in building your self-service tools, and studying the metrics of how you use your helpdesk. Now onto the best of 2015!

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

GetFeedback

NOVEMBER 12, 2018

Not only do you have to ensure your questions can deliver truly valuable insights, but you also have to consider design, distribution, and usability issues. We know how painful this process can be, which is why we’ve created a pre-survey checklist to put your nerves at ease and help you launch the perfect customer survey.

Surveys 92

Surveys CRM Personalization 92

aircall

SEPTEMBER 12, 2022

Ready to ditch your desk phone for a modern alternative? Cloud-based phones give you all the benefits of a traditional PBX phone system without the bulky hardware, IT issues, or even the need to be onsite (a huge perk for distributed teams!). If you’re not quite ready to invest yet, this article will break down: .

voip 62

voip APIs Interactive Voice Response Analytics 62

aircall

MAY 1, 2022

It doesn’t matter if you have superior products or stellar pricing if you can’t guarantee your customer service will be just as high-quality. When it comes to the benefits, CCaaS software is an all-rounder, so let’s dive into everything you need to know. And CCaaS may be your way of giving it to them. CCaaS definition.

Contact Center 62

Contact Center voip Interactive Voice Response contact center solutions 62

ProProfs Blog

MAY 22, 2020

In this article, you will learn about the adequate construction of questionnaires. Before you start creating a questionnaire, it is crucial to adopt a particular mindset that is focussed on the participants, to learn more about them. Now, let’s jump straight into how you can create an online questionnaire.

Construction 158

Construction Surveys Feedback Marketing 158

ChurnZero

OCTOBER 14, 2022

Sooner or later, if you’re in Customer Success at a growing SaaS company, you’ll need to undergo a book shift. A book shift is where you take all of the accounts your CS organization is responsible for, and reassign them to new CSMs. While every company is different, the SaaS business lifecycle follows a pattern.

SaaS 52

SaaS Accountability Enterprise Service level 52

Nicereply

JULY 9, 2019

Let your ticket heroes and chat champions do what they do best, while you work to identify a candidate who will grow into the role and prioritize moving the team forward. Even with a wealth of effective self-service tools that can help your team scale up, sooner or later you’ll have to expand headcount. Plus, it just makes sense.

Customer Support 81

Customer Support Personalization Coaching Self service 81

AWS Machine Learning

JANUARY 20, 2023

In this blog post, we will learn how CCC leveraged Amazon SageMaker hosting and other AWS services to deploy or host multiple multi-modal models into an ensemble inference pipeline. CCC cloud technology connects more than 30,000 businesses digitizing mission-critical workflows, commerce, and customer experiences.

APIs 65

APIs Engineering Telecommunications Construction 65

ProProfs Blog

MAY 22, 2020

In this article, you will learn about the adequate construction of questionnaires. Before you start creating a questionnaire, it is crucial to adopt a particular mindset that is focussed on the participants, to learn more about them. Now, let’s jump straight into how you can create an online questionnaire.

Construction 78

Construction Surveys Feedback Marketing 78

Pointillist

JULY 25, 2018

The approach you take to ensure your organization will embrace a journey analytics mindset will make all the difference in the results that you get. In either case, you likely have questions around what use cases to pick, how to create a project team and how to prepare your data. If so, you are not alone. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

ChurnZero

JANUARY 17, 2020

Blog Author: Alex Weihmann. That being said, if you apply the right tactics, supercharging your CS efforts can be a simple process. The approach that may have worked for managing a small number of customer accounts can prove an obstacle as your company scales. ChurnZero Power-Users Share Tips, Tricks and Best Practices.

Best practices 72

Best practices Accountability Upselling SaaS 72

Pointillist

JULY 25, 2018

The approach you take to implement customer journey analytics will make all the difference in the results that you get. In either case, you likely have questions around what use cases to pick, how to create a project team and how to prepare your data. If so, you are not alone. Without further ado, let’s dive in.

Analytics 43

Analytics Metrics Government Journey mapping 43

JustCall

APRIL 5, 2022

Did you know 80% of consumers would approach a competitor after one bad customer experience with a business? Did you know 80% of consumers would approach a competitor after one bad customer experience with a business? (So, And that’s what we’ll discuss in this blog post: VoIP software and VoIP benefits.

voip 40

voip Interactive Voice Response Analytics Sales 40