Peter Lavers

NOVEMBER 16, 2017

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. Pretty much everything described so far has been about what businesses “do” for and to our customers.

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

Lumoa

JANUARY 9, 2018

That’s what we asked each of them: How do you see the future of customer experience?? What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? Some hints: big data, omnichannel, personalisation, AI and organizational culture. How to overcome those challenges?

Customer Experience 141

Customer Experience Big data Customer centricity Technology 141

C Space

MARCH 12, 2020

She envisions a near future where the relationships companies form with customers play as vital a role in organizational operations and decision-making as big data and sales results. When you think about Tesco’s statement on this crisis through the lens of relationship behavior it’s easy to see that what customers value.

Construction 59

Construction Government Big data Sales 59

Balto

SEPTEMBER 12, 2023

In this guide, we delve into the driving factors behind customer experience evolution, how you can develop a customer-centric culture, make the most out of emerging AI (Artificial Intelligence) tech, and maintain customer trust and loyalty.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

C3Centricity

SEPTEMBER 24, 2017

Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. They even turned away one gentleman who was interested in hearing me speak about adopting a customer-first strategy!). Technology is an enabler; it’s customer-centricity that is the disruptor today.

Technology 48

Technology Transportation Entertainment Customer centricity 48

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. It will be growing and growing.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

aircall

MAY 24, 2021

In today’s marketplace, it’s hard to survive without the cloud, big data, APIs, IoT, machine learning, artificial intelligence, automation, and mobile technologies. Shared customer insights. As another example, Capgemini also has an effective digital transformation framework. Customer Experience. Digital platform.

Best practices 62

Best practices Call Center Technology Analytics 62