Beyond Philosophy

JANUARY 23, 2017

It can sound a little creepy and Big Brother-ish, but this proactive approach is very important when it comes to building a great customer experience. If you liked this article, you might also find these intriguing: The Big Hole in Big Data. The post Case Study: Enhance Your CX With This Technology appeared first on.

Technology 346

Technology Big data Customer emotions Consulting 346

CustomerSuccessBox

OCTOBER 4, 2021

Created by Chuck Wall, who provides consultation services to businesses on strategy, customer insights, and marketing, this course is designed for beginners that helps you understand customers better. Major learning objectives: Big data vs. big insights Customer relationship building Converting customers into loyal customers Case studies.

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Designer and consultant, Matt Watkinson, will teach you how to make changes and improvements to your customers’ experience through his casual and engaging writing style. Loyalty 3.0:

Customer Service 70

Customer Service Gamification Consulting Consulting 70

CX Journey

AUGUST 29, 2018

Despite what feels like a lifetime of various Customer Experience events, books, and consultants – all too often we still experience bad service. From cloud computing solutions and use of big data to organisational alignment and Bring Your Own Attitude. But, more widely, all is still not well in the CX garden.

Consulting 34

Consulting Consulting Big data Banking 34

Talkdesk

APRIL 12, 2016

Blackjack was big data before big data even existed.” – Jeffrey Ma. TOPO Sales Summit 2016 keynote speaker Jeffrey Ma is no stranger to big data. He spoke at TOPO on his experiences and his advice when it comes to making data-driven decisions. Click to Tweet. Click to Tweet.

Sales 40

Sales Big data call center software Best practices 40

CustomerSuccessBox

MARCH 14, 2022

Creator: Nils Vinje , Founder & CEO, Glide Consulting. Using real-life use cases and case studies, this is the perfect crash course if you want to gain more confidence in fulfilling your role’s core tasks to the max. Customer Success Manager (CSM) Elite. Format: 1-hour on-demand video.

Journey mapping 52

Journey mapping Accountability Construction Management 52

Kayako

MAY 11, 2017

This is why the data mentioned in the above section is so important.). Consult company-specific case studies and product reviews, as well as industry-wide data and statistics collected by third-party companies. Providing case studies and other testimonial content from previous customers.

Analytics 99

Analytics Entertainment Customer retention Surveys 99