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Case Study: Enhance Your CX With This Technology

Beyond Philosophy

It can sound a little creepy and Big Brother-ish, but this proactive approach is very important when it comes to building a great customer experience. If you liked this article, you might also find these intriguing: The Big Hole in Big Data. The post Case Study: Enhance Your CX With This Technology appeared first on.

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I’m Judging the SuperNova Awards: Make Sure to Submit Your Case Study

Natalie Petouhof

sensors, smart ‘things’, device to purchase, artificial intelligence). • Data to Decisions – Using data to make informed business decisions. If you are doing something really interesting, make sure to send in your case study! It’s your time to be recognized for your hard work!

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5 Top Customer Service Articles For the Week of March 12, 2018

ShepHyken

There will be the ones you expe ct along with some big surprises. Five Organizations that Are Using Big Data to Power Digital Transformation by Conner Forrest. ZDnet) Big data can be a great asset in achieving digital transformation. Here are five organizations that have used data science to boost their business.

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Gone Virtual: Recap of the CETX Conference

Callminer

Later on, breakout sessions led by customers, Avadyne Health , Gant Travel , and more offered some powerful case studies including an analysis from Direct Dialog’s Marvie Wright on how speech analytics helped their virtual workforce yield 10% more revenue. The show goes on.

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How to Use Social Media to Support Your Customers

Fonolo

Successful Cases Studies. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. We’ll talk about: How AI Can be Used to Create Better CX. Plus so Much More!

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7 Books You Need to Read to Ace Any Marketing Assignment

CSM Magazine

This includes working with big data, social media, brand-building, and marketing strategies. The book uses companies like Apple, Krispy Kreme, and Starbucks as case studies. Students can learn about case studies and examples of inbound and content marketing. Be sure to check it out!

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Mastering Escalation Management: Harnessing Tech in Modern Call Centers

NobelBiz

Brayan Carpio Senior Call Center Manager, Call4You Marketing Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.