Remove Big data Remove Case Study Remove Consulting Remove Gamification
article thumbnail

Top 30 Customer Service Books Every Team Needs to Read

Comm100

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Designer and consultant, Matt Watkinson, will teach you how to make changes and improvements to your customers’ experience through his casual and engaging writing style. Loyalty 3.0:

article thumbnail

40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Blog

I include case studies of role-model companies that will inspire any organization to kick-start its own revolution… an amazement revolution!”. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. The Service Culture Handbook. Author: Jeff Toister. Loyalty 3.0: Author: Rajat Paharia.