partner-program 
Callminer
OCTOBER 22, 2019
Inbound services provide customer assistance and technical support for programs and software. Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. There are three primary options when partnering with an external provider: .
Callminer
JULY 23, 2019
To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback.
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CSM Magazine
JANUARY 29, 2024
The Accuracy & Accessibility Study is part of the CMS Star Ratings program and includes test calls that are made by CMS “secret shoppers” every year between February and June. Train teams to recognize the signs that a call is actually a test call—for example, overly scripted language or formulaic questions.
Call Experts
OCTOBER 5, 2023
Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Ideally your partner will have a blend of both for redundancy. Comprehensive training programs for agents. Remember to consider the following technological aspects.
Vistio
JUNE 10, 2022
Can you share a little more about your day-to-day role and responsibilities as the managing partner of SKWeston & Company ? . He runs our day-to-day operations, which include managing ongoing consulting projects and managing our partner program, both technology, and BPO partners. They want a true partner.
Call Experts
APRIL 8, 2024
Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Ideally your partner will have a blend of both for redundancy. Comprehensive training programs for agents. Remember to consider the following technological aspects.
AWS Machine Learning
FEBRUARY 13, 2023
With the increasing use of artificial intelligence (AI) and machine learning (ML) for a vast majority of industries (ranging from healthcare to insurance, from manufacturing to marketing), the primary focus shifts to efficiency when building and training models at scale. The steps are as follows: Open AWS Cloud9 on the console.
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