Totango

JULY 31, 2020

Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. How SaaS Enterprises Can Streamline New User Onboarding.

SaaS 127

SaaS Healthcare Customer retention Enterprise 127

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 124

Best practices Government Engineering Accountability 124

Education Services Group

MARCH 4, 2020

Well, we certainly know what it’s not, and that’s strictly Customer Support or Sales, or a new name for Account Management. But it is so intrinsically tied to these established entities that identifying where exactly Customer Success fits in can get a bit tricky, particularly outside of the US. Bringing it all together.

SaaS 52

SaaS Best practices Healthcare Marketing 52

Comm100

MARCH 30, 2021

Ticketing systems can automatically distribute queries to the agent or department best suited to handle them, leading to a quicker first response time (FRT) – the pinnacle of great customer support. Comm100 tagging and filtering helps you quickly sort through your support queue and establish better resolution workflows.

Customer Service 52

Customer Service Healthcare CRM Banking 52

JustCall

NOVEMBER 25, 2022

Businesses can use CI software to record meaningful discussions with potential customers, identify unsafe or illegal conversational subjects, train new salespeople on best practices, and for any other purposes where the analysis and transcription of sales calls is required. Top 10 Best Conversation Intelligence Software.

Real estate 52

Real estate CRM Coaching Contact Center 52

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. His team ensures Volta’s stations are online and well-maintained and that their drivers, site partners, and advertising customers have an excellent experience. How to sift through it all?

Automotive 41

Automotive Management Enterprise B2B 41

Netomi

FEBRUARY 28, 2022

“Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”. Anastasia Zdoroviak – Director Customer Experience, DoorDash. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper. Connect with Amanda.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64