SmartKarrot

OCTOBER 20, 2022

Apply here: [link] Role: Enterprise Customer Success Manager Location: Boston, MA, US Organization: Bynder As an Enterprise Customer Success Manager, you will work with customers to ensure adoption, retention, expansion, advocacy and overall success. Drive client retention, renewals, upsells and client satisfaction.

Customer advocacy 19

Customer advocacy Enterprise Best practices Upselling 19

SmartKarrot

APRIL 18, 2022

Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Deliver a proactive customer strategy to drive merchant adoption, satisfaction, and revenue growth. Apply here: [link] Role: Sr.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

JUNE 16, 2022

Be a strategic partner to the Head of the Customer Success practice by continually innovating and improving on both the program offerings and method of how we engage to execute. Oversee the implementation and documentation of best practices across the K1 portfolio to drive impact more broadly across the portfolio.

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Identify opportunities and lead upsell/cross-sell deals from start to finish. Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

OCTOBER 20, 2021

Build strong relationships with buyers and users that drive customer satisfaction and customer advocacy. Manage customer communications and work with internal teams to address questions and requirements. Address customer escalations, concerns, and queries in a timely and accurate manner. Onboarding new customers.

Customer advocacy 19

Customer advocacy Upselling SaaS Accountability 19

CSM Practice

APRIL 16, 2019

ng new customers thr?ugh In this blog, I’m going to share best practices and proven tactics to help your company increase new business deals, accelerate your sales cycle and increase net retention rate using best of breed advocacy playbooks for Customer Success teams. things a customer success manager ??n

Customer advocacy 55

Customer advocacy Upselling Management Best practices 55

SmartKarrot

FEBRUARY 8, 2021

Develops deep relationships with a wide range of partners at the customers (from executives to project managers), learn what their most important strategic priorities are, and ensures we deliver these outcomes. Create and accelerate customer’s growth plans. Be a true proponent of customer advocacy.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

NOVEMBER 2, 2022

It is an activity that starts with the first contact with prospective customers and continues even after the sales have been made successfully. The practice aims at maximizing retention, cross-selling, and upselling within the customer base. The post-sales activities focus on nurturing client relationships.

Accountability 10

Accountability Management Best practices Customer advocacy 10

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. By focusing efforts on retaining active users by iterating their existing services based on rich customer data, companies will have more opportunities to engage, upsell , and ultimately scale. . .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

FEBRUARY 24, 2021

Establish yourself as a trusted advisor to the customers including the building of close executive relationships with key customer stakeholders. Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions. Ensure customer delight that drives customer advocacy opportunities.

Customer advocacy 10

Customer advocacy Finance Upselling Accountability 10

SmartKarrot

AUGUST 7, 2020

They help CSMs to define value for the customers and the best way to deliver it to them. Forming upselling and cross-selling strategies. A director has to align the marketing and sales teams with customer success managers to identify prospects for business expansion.

Chief Customer Officer 18

Chief Customer Officer Upselling SaaS Metrics 18

SmartKarrot

MARCH 8, 2022

Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning, customer success , and project management skills to name a few. Currently, she is the Vice President of Customer Experience at Bugcrowd. Caroline Andreola. Dana Alvarenga. Sign up for our newsletter.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

AUGUST 7, 2020

They help CSMs to define value for the customers and the best way to deliver it to them. Forming upselling and cross-selling strategies. A director has to align the marketing and sales teams with customer success managers to identify prospects for business expansion.

Chief Customer Officer 10

Chief Customer Officer Upselling SaaS Metrics 10

Natalie Petouhof

AUGUST 26, 2015

As a customer success technology company, Gainsight helps companies manage their customer relationships while driving retention, upsell opportunities and organizational efficiency. Gainsight helps businesses grow faster by reducing customer churn, increasing upsell opportunities, and driving customer advocacy.

Sales 63

Sales Management Advertising Upselling 63

Amity

JANUARY 20, 2016

When I co-founded my first SaaS company in the early 2000’s, we treated customer success and customer service as one and the same. However, as we grew and reached scale, our one-size-fits-all customer service + customer advocacy model began to break down under the weight of our success. And of that growth?

SaaS 48

SaaS Accountability Customer advocacy Sales 48

SmartKarrot

DECEMBER 3, 2020

Creating an omnichannel customer experience is important. In an omnichannel customer experience, you can make sure all your customer touchpoints are integrated. If your sales, marketing, and customer support are siloed, it will lead to seamless operations. When customers have issues, they look for answers fast.

Management 10

Management Customer centricity Journey mapping SaaS 10

CustomerSuccessBox

NOVEMBER 24, 2021

Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. These reasons give a glimpse of why creating and proving customer value is extremely important. Anticipate customer needs. Be proactive.

Upselling 52

Upselling Feedback Customer advocacy B2B 52