Eptica

AUGUST 2, 2017

Equally, some benefits are indirect i.e. they directly benefit the customer which in turn produces an indirect benefit to the organization – such as increased loyalty or customer advocacy. You might also be interested in these posts: Transforming customer experience in local authorities. Addressing the last point.

Technology 48

Technology Benchmark Customer advocacy Best practices 48

SmartKarrot

APRIL 18, 2022

Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Monitor customer health to track usage and overall customer satisfaction. Apply here: [link] Role: Sr.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

NOVEMBER 24, 2022

Provide monthly agency insights on the development of best practices and processes to promote alignment, collaboration, and accountability for successful client relationships. Create internal documents and playbooks providing team members the resources needed to succeed, especially client-facing. Apply here: [link].

Customer advocacy 19

Customer advocacy Upselling Accountability Best practices 19

Natalie Petouhof

AUGUST 26, 2015

These vendor profiles are a tool for buyers to evaluate their customer success management options before selecting a vendor. Gainsight helps businesses grow faster by reducing customer churn, increasing upsell opportunities, and driving customer advocacy. Are you considering customer success management?

Sales 63

Sales Management Advertising Upselling 63

SmartKarrot

OCTOBER 13, 2022

As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Create long-standing partnerships that result in customer advocacy.? Educate and nurture Members on new features and best practice guides with regular review meetings.

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

SmartKarrot

APRIL 7, 2022

Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Role: Senior Director, Customer Success. Drive strategy of land and expand within the customer base. Role: Customer Success Manager.

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

JUNE 16, 2022

Be a strategic partner to the Head of the Customer Success practice by continually innovating and improving on both the program offerings and method of how we engage to execute. Oversee the implementation and documentation of best practices across the K1 portfolio to drive impact more broadly across the portfolio.

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

Education Services Group

JUNE 1, 2023

During Consideration, Sales lays the seeds for the relationship that Customer Success will foster and grow. CS and Sales should work together to create consistent control documentation that enables Sales to easily pass along all the information they’ve gathered about the customer so CSMs can hit the ground running.

Journey mapping 52

Journey mapping Engineering Sales Consulting 52

Education Services Group

JULY 18, 2023

“Customer journey maps are only as good as an organization’s ability to access, use, and share them,” says Jane-Anne Mennella, Senior Director Analyst at Gartner. From here, you’re in a great position to collect and leverage a historical timeline of customer behavior throughout the lifecycle.

Journey mapping 52

Journey mapping Customer centricity Customer Experience Surveys 52

Amity

APRIL 24, 2017

It wasn’t until we closed some deals that a couple of our customers started to ask about implementation, onboarding, and best practices. Being the keener that I was, I volunteered to work out an implementation plan, and that’s how Customer Success was born at Loopio.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Influitive

JUNE 2, 2016

Take this example: a collaborative study done by researchers from four universities documented how bringing candy to a table after a meal influenced the value of tips that servers received. One of the best ways to do this inside an advocate marketing program is through education. Remember that customers don’t have unlimited time.

Education 75

Education Marketing Personalization Best practices 75

GetFeedback

NOVEMBER 23, 2019

Louis Vuitton uses Einstein Digital to deliver personalized emails to each customer based on their shopping history. For instance, let’s say there are three customers: Mark, Amy, and Samantha. . The brand has released a new bag called Porte-Documents Jour. Here is how Louis Vuitton would personalize the news to each customer: .

Customer advocacy 19

Customer advocacy Personalization Sales Coaching 19

SmartKarrot

DECEMBER 20, 2021

Drive customer advocacy in the form of case studies, testimonials, and referrals. Apply here: [link] Role: Customer Success Manager Location: Remote, London, England, United Kingdom Organization: Onfido As a Customer Success Manager, you will manage your existing Book of Business (ongoing usage revenue, renewals, up/cross-sales).

Customer advocacy 3

Customer advocacy Best practices Government Engineering 3