Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

NICE inContact

SEPTEMBER 17, 2019

Our webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , will guide you through the entire decision cycle with insights from industry experts, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.

Call Center 55

Call Center Contact Center Cloud contact call center software 55

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. This negatively impacts the cost analysis for on premise solutions in favor of Cloud.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

NICE inContact

JULY 17, 2019

Stream our recent webinar , in which Jill reveals the game-changers that make Frontline Group’s remote workforce a success. In this webinar, you’ll discover the benefits, challenges, tools, and best practices of building a remote workforce. And in this brief webinar, you’ll see how it can benefit your business.

Contact center software 54

Contact center software Contact Center outsourcing Best practices 54

NICE inContact

AUGUST 19, 2019

That you’re taking the right steps towards improvement in the contact center and beyond? Contact center benchmarks , that’s how. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal.

Benchmark 55

Benchmark Contact Center Best practices Enterprise 55

NICE inContact

AUGUST 19, 2019

That you’re taking the right steps towards improvement in the contact center and beyond? Contact center benchmarks , that’s how. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal.

Benchmark 54

Benchmark Contact Center Best practices Enterprise 54

NICE inContact

AUGUST 16, 2019

Explore more in our webinar replay , where our experts unpack the report’s key discoveries. And for even more key learnings, leverage our webinar replay. Hear about actual contact center transformations and best practices, too. Ultimately, digital engagement is what customers demand.

Contact Center 67

Contact Center Benchmark Self service Best practices 67

NICE inContact

AUGUST 13, 2019

How do cloud contact centers meet these digital-forward needs? Here’s what you can expect as cloud contact centers innovate and evolve: Offer exceptional service in the digital channels your customers expect including Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, LinkedIn, SMS, email and live chat.

Customer Service 54

Customer Service Cloud contact Contact Center Enterprise 54

Serenova

MARCH 23, 2020

With no indications that the effects of COVID-19 will abate anytime soon, the need to handle continued volume increases and effectively manage a fully functioning WFM contact center workforce is intensifying. This makes the speed of cloud deployment to address these needs critical.

Contact Center 80

Contact Center contact center workforce Government Healthcare 80

NICE inContact

OCTOBER 21, 2019

The company moved to NICE inContact CXone , fully embracing a cloud contact center strategy in 2017, and that was a real turning point. The abandonment rate today, by the way, is less than 5 percent, and productivity has improved by 10-15 percent.

Abandon rate 48

Abandon rate Cloud contact Contact Center Management 48

NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NICE inContact

AUGUST 16, 2019

Explore more in our webinar replay , where our experts unpack the report’s key discoveries. And for even more key learnings, leverage our webinar replay. Hear about actual contact center transformations and best practices, too. Ultimately, digital engagement is what customers demand.

Contact Center 54

Contact Center Benchmark Self service Best practices 54

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 60

Contact Center contact center solutions Cloud contact Self service 60

Cisco - Contact Center

FEBRUARY 18, 2020

Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud. The post Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5 appeared first on Cisco Blogs.

Contact Center 128

Contact Center Enterprise Self service contact center solutions 128

NICE inContact

JULY 30, 2019

Discover the key to effortless CX, including additional feedback management tips, in our August 6 webinar, Best Practices Discussion – How to Deliver an Effortless Customer Experience. Are your agents solving customer problems quickly and easily — or are they running into unexpected obstacles?

Feedback 55

Feedback Surveys Best practices Contact Center 55

NobelBiz

JANUARY 3, 2022

Numerous contact center leaders and experts have heard of the omnichannel approach. However, few have a solid grasp on how to monetize the omnichannel business model in the context of a contact center. This webinar is intended for contact center executives investigating omnichannel technologies.

Contact Center 52

Contact Center Call Center Consulting Consulting 52

NICE inContact

OCTOBER 17, 2019

The webinar will highlight how NICE inContact, the industry’s only FedRAMP certified cloud contact center, is helping agencies achieve their mission. Join us October 24 along with e-Republic as we explore each of these three important variables in building and deploying a stronger citizen journey.

Government 48

Government Contact Center Cloud contact Interactive Voice Response 48

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. 7 Omnichannel Contact Call Center Best Practices for Better Customer Experiences.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 48

Contact Center contact center solutions Cloud contact Self service 48

NICE inContact

NOVEMBER 8, 2018

Can your contact center support these goals and are you marketing your job openings in the right way and the right place to reach gig workers? In a recent webinar , he explained that his company overcomes a shortage of local travel agents by “going where the talent is.” It’s worth thinking about.

Contact Center 48

Contact Center outsourcing At home agents Cloud contact 48

NobelBiz

DECEMBER 19, 2021

Learn more about Inbound Contact Center: Practical Steps to Excellent Results in our webinar episode. You will discover the best practices and optimization techniques for inbound campaigns, as well as new technologies that may significantly enhance inbound workflow and KPIs.

Abandon rate 52

Abandon rate Contact Center Abandon Call Wait times 52

Fonolo

APRIL 18, 2019

Learn how by registering to watch this live one-hour webinar. You’ll hear from Kaarina Kvaavik, co-CEO of Language I/O, Andrea Paragona from Constant Contact, and Shai Berger, CEO of Fonolo. The answer? Invest in cost-saving technology that will reduce overheads and improve the quality of your customer care.

Contact Center 59

Contact Center Customer Service Call Center Scripts 59

NobelBiz

FEBRUARY 14, 2022

As a best practice, it would be better to monitor this metric at least once a week; this way you can easily identify the source of the problem. Learn more from our webinar on mental health in Call Centers by asking Dr. James Diefendoff Ph.D. As a manager, you must therefore constantly assess your teams’ level of well-being.

Metrics 52

Metrics Management Average Handle Time Contact Center 52

NobelBiz

JANUARY 24, 2022

To address this, consider adapting your workplaces to improve noise distribution, increase natural light and décor, provide appropriate work equipment, encourage frequent or occasional telecommuting, and foster engagement, trade, and sharing of best practices among telecommuters. In a contact center, the situation is identical.

Contact Center 52

Contact Center Call Center Scripts Technology 52

Talkdesk

FEBRUARY 16, 2021

Find your way back to best practices. Once the initial shock subsided, however, many companies have been pleasantly surprised by how quickly they are accruing benefits from their cloud contact centers and customer experience (CX) applications. You continue to lean on legacy on-premises contact center platforms.

Customer Experience 139

Customer Experience Cloud contact Contact Center Best practices 139

NICE inContact

AUGUST 13, 2019

How do cloud contact centers meet these digital-forward needs? Here’s what you can expect as cloud contact centers innovate and evolve: Offer exceptional service in the digital channels your customers expect including Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, LinkedIn, SMS, email and live chat.

Customer Service 10

Customer Service Cloud contact Contact Center Enterprise 10

Noble Systems

APRIL 14, 2021

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. 5 Best Practices for Managing Employees in the Virtual Call Center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Cisco - Contact Center

FEBRUARY 19, 2020

To learn more about Cisco Contact Center solutions, visit our website. Join our Live Webinar: Introducing Webex Contact Center Enterprise. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud.

Contact Center 98

Contact Center contact center solutions Enterprise Engineering 98

NobelBiz

JANUARY 31, 2022

At NobelBiz, we believe that Across all communication channels, your contact center can deliver an intuitive and seamless customer experience for your clients. Many contact center experts have heard of the omnichannel strategy and have a working knowledge of what it entails. Empower your agents and supervisors with Omnichannel!

Contact Center 52

Contact Center Contact center software Cloud contact Technical Support 52

NICE inContact

JUNE 27, 2018

I was privileged to be the third at bat as part of a NICE inContact webinar series this month. My baseball moment was recorded, as was the rest of the webinar – which included fellow speaker NICE inContact CMO Randy Littleson– and is available here. The topic of the third webinar was Orchestrating Immersive CX in Your Contact Center.

Customer Experience 48

Customer Experience Government Healthcare Contact Center 48

UJET

APRIL 16, 2020

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

Customer Support 90

Customer Support Wireless Accountability Contact center software 90

UJET

APRIL 16, 2020

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

Customer Support 72

Customer Support Wireless Accountability Contact center software 72