Spearline

APRIL 7, 2021

We will then present an example of how Spearline customers use the data and benchmarks they are provided with to better manage relationships and improve quality. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out. Download our free white paper. Find out more about Spearline.

Telecommunications 69

Telecommunications Morale Benchmark Management 69

Spearline

JANUARY 13, 2022

Pandemic pressures have accelerated the adoption of digital telecommunications. This allows them to benchmark performance and identify any quality or connectivity issues pre-/post- migration. Many have also transitioned to Session Initiation Protocol (SIP) trunking. Device-to-device interactions continue to grow.

voip 105

voip Telecommunications Benchmark Contact Center 105

Fonolo

DECEMBER 11, 2018

The tweets informing the report this year confirm that: a) customers are increasingly turning to social media to publicly out companies for poor customer service handling; and b) a benchmark of this poor service is placing a customer on hold. Other industries, such as travel, retail, and shipping, were also identified in this report.

Airlines 100

Airlines Telecommunications Wireless Gamification 100

Spearline

AUGUST 25, 2020

We have been highly successful in helping our customers ensure their telecommunications networks connect them with their markets and support good business conversations. With an accumulated body of data for each country, for both toll and toll-free services, your service performance can be objectively benchmarked. New to Spearline?

Telecommunications 52

Telecommunications industry standards Benchmark Enterprise 52

Spearline

NOVEMBER 24, 2021

In telecommunications, latency is the time between when you speak, to when the other person hears your voice. Proactively measure and benchmark any delay. Spearline is the leading network intelligence company in the telecommunications industry. So, what exactly is latency? Identify where there are variations over time.

voip 98

voip Telecommunications Transportation Call flow 98

Spearline

MAY 12, 2021

Spearline Voice Assure In-Country is a telecommunications assurance toolset that provides you with global points of presence (PoPs) around the world. These will enable you to monitor and analyze trends while also benchmarking your number performance against peers. Spearline solution.

Telecommunications 89

Telecommunications Technical Support Benchmark Enterprise 89

Spearline

NOVEMBER 18, 2021

The Spearline latency test allows you to proactively measure and benchmark any delay, and, with repeated testing, the spot where there are variations over time. The International Telecommunications Union (ITU, 2003) has issued recommendations in which it identifies that users are unhappy when latency reaches 500ms.

Telecommunications 98

Telecommunications Call flow Benchmark Personalization 98

Beyond Philosophy

SEPTEMBER 15, 2015

In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. Tesco Mobile: The UK-based mobile firm has a larger base of loyal Customers than O2, the telecommunications provider that Tesco rebrands for their Customers.

Banking 383

Banking Telecommunications Consulting Consulting 383

Spearline

APRIL 7, 2021

We will then present an example of how Spearline customers use the data and benchmarks they are provided with to better manage relationships and improve quality. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out. Download our free white paper. Find out more about Spearline.

Telecommunications 52

Telecommunications Morale Benchmark Management 52

Spearline

OCTOBER 5, 2021

Monitor the performance of your entire telecommunications infrastructure and benchmark your performance against others in your industry using our advanced reporting features. Spearline is the leading network intelligence company in the telecommunications industry. 1 Financial Training Services.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Spearline

DECEMBER 22, 2020

As we have monitored telecommunications trends emerging from lockdowns and work-from-home, we have brought some priorities to our product development teams, recognising that the communications habits we are now seeing are here for the long-term.” Notes to editor. *

Technology 98

Technology Telecommunications Consulting Consulting 98

Spearline

FEBRUARY 3, 2020

Country-by-country benchmarks on audio quality, connection rates and post-dial delay. This will allow you to compare and benchmark your telecoms infrastructure’s performance against others in your industry. Spearline is the leading network intelligence company in the telecommunications industry. New to Spearline?

Telecommunications 92

Telecommunications APIs Benchmark Enterprise 92

Spearline

JUNE 10, 2021

Businesses recognize the importance of providing their customers with the best possible service and often pay their telecommunications providers for the highest quality lines in order to ensure this occurs. The audio quality score is then benchmarked against an extensive database of test calls in over 70 countries worldwide.

Telecommunications 86

Telecommunications First call resolution Benchmark Engineering 86

Spearline

JULY 30, 2020

Telecommunications professionals have a strong respect for the complexity of network services used around the globe. With an accumulated body of data for each country, for both toll and toll-free services, your service performance can be objectively benchmarked.

Telecommunications 52

Telecommunications industry standards Benchmark Management 52

Spearline

NOVEMBER 24, 2020

Organizations, especially large multinationals and unified communication providers have complex telecommunications networks. Using these, providers can be benchmarked against previous performance and against one another. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out.

Management 96

Management Telecommunications Benchmark Quality management 96

Spearline

MARCH 29, 2022

Using a custom value, the Spearline country benchmark, or the previous time period average as the threshold. Spearline is the leading network intelligence company in the telecommunications industry. PESQ drop alerts The PESQ drop alert is sent when an average PESQ score for a given period of time falls below a predetermined threshold.

Telecommunications 98

Telecommunications Benchmark Healthcare Banking 98

Fonolo

DECEMBER 6, 2017

The ACSI also reports that call center satisfaction is the lowest ranked customer experience benchmark across the telecommunications industry. Are you surprised by this year’s results? Did your company make the offenders list?

Airlines 0

Airlines Telecommunications Benchmark Call Center 0

Spearline

OCTOBER 8, 2019

This was in response to a customer need for an innovative product that did not exist at the time to solve a frustrating and expensive problem in the telecommunications industry. Measuring what matters, this platform provides 24/7 proactive testing and monitoring service with multiple test types from latency to performance benchmarking.

Telecommunications 79

Telecommunications Benchmark Contact Center Customer Experience 79

Spearline

OCTOBER 20, 2020

While MOS is, essentially, an assumption based on network characteristics, a recording of a test call allows you to generate an International Telecommunication Union (ITU) industry standard PESQ (perceptual evaluation of speech quality) score, which is an objective score of audio quality. About Spearline.

Telecommunications 52

Telecommunications industry standards Benchmark Metrics 52

Spearline

MARCH 18, 2021

They must move away from a company-centric model of measuring results and examining internal benchmarks and adopt a customer-centric model where outside-in behavior is placed at the core. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out.

Customer Experience 98

Customer Experience Telecommunications Customer centricity Benchmark 98

Netomi

AUGUST 24, 2022

For instance, our State of Customer Service Benchmark Report revealed that 53% of respondents reported that telecommunications companies are the most dreaded customer service calls to make. Customer service is often viewed as a hassle – a necessary chore to check off the list when something goes wrong.

Telecommunications 98

Telecommunications Self service Benchmark Metrics 98

Spearline

MAY 27, 2020

Benchmark and manage the performance of your carriers using our data from millions of tests conducted globally. Spearline is the leading network intelligence company in the telecommunications industry. Test your customer-facing numbers during a country's out of business hours. Monitor call quality. New to Spearline?

Telecommunications 52

Telecommunications Benchmark Enterprise Call Center 52

Spearline

MARCH 30, 2021

But if you’re proactively measuring the audio quality you’re achieving, and checking that against a country-by-country benchmark, you can make informed decisions about which telecoms providers you use, and how you route your calls. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out.

Telecommunications 98

Telecommunications voip industry standards Benchmark 98

ijgolding

MARCH 1, 2018

Additionally, global customer experience benchmarking studies confirm that communication providers are lagging well behind companies in other industries. It is very likely you have read various articles over the last few years describing how the UK’s communication service providers are struggling to cope with constant market change.

Surveys 54

Surveys Telecommunications Benchmark Customer Experience 54

Spearline

JANUARY 20, 2023

Our on-demand/always-on, automated Voice Assure telecommunications assurance suite can provide the metrics you need to inform and direct your QA planning program, helping you to understand your customers’ true journey with your product. Automate where possible.

Call Center 52

Call Center Telecommunications Metrics Benchmark 52

Spearline

JUNE 4, 2019

Test, benchmark and manage your outsourced contact center’s team and site performance. Spearline is the leading network intelligence company in the telecommunications industry. Identify service level issues before they impact your customers. Measure service level agreements (SLAs) accurately.

outsourcing 40

outsourcing Call Center Telecommunications Business Process Outsourcing 40

Vcaretec

JUNE 6, 2022

These are myths that have been propagated for decades - you’ve likely heard many of them before - and they apply to all industries, from Retail & Ecommerce, to Wireless & Telecommunications, to Health Care. But first, let’s take a moment to talk about you, the customer experience executive.

outsourcing 95

outsourcing Customer Service Customer Care Wireless 95

Spearline

SEPTEMBER 10, 2020

Our platform generates an International Telecommunication Union (ITU) industry-standard PESQ (perceptual evaluation of speech quality) score, which is an objective score of audio quality rather than the subjective MOS scoring. There are many companies that provide tools to measure audio quality.

Telecommunications 52

Telecommunications industry standards Benchmark Metrics 52

Spearline

JUNE 18, 2019

Spearline's unique platform presents a cloud-based SaaS solution with tentacles reaching physical points-of-presence around the globe, connecting to both fixed-line telecommunications networks and mobile operators. Spearline is the leading network intelligence company in the telecommunications industry.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Spearline

JUNE 18, 2019

Spearline's unique platform presents a cloud-based SaaS solution with tentacles reaching physical points-of-presence around the globe, connecting to both fixed-line telecommunications networks and mobile operators. Spearline is the leading network intelligence company in the telecommunications industry.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Spearline

DECEMBER 9, 2021

If you don’t have a proactive telecommunications monitoring approach, then there is a good chance you are using your customers like crash test dummies. The Spearline platform proactively monitors, measures, benchmarks audio channel performance, and, with repeated testing, spots where there are variations over time.

Telecommunications 40

Telecommunications Benchmark Feedback Contact Center 40

Spearline

JULY 16, 2019

Our analytics facilitate the identification and root cause analysis of issues, and our reports allow you to benchmark the performance of your telecoms network. Spearline is the leading network intelligence company in the telecommunications industry. Please send us a brief message and we will be in touch with you shortly.

Telecommunications 40

Telecommunications Entertainment voip Enterprise 40

Netomi

AUGUST 24, 2022

For instance, our State of Customer Service Benchmark Report revealed that 53% of respondents reported that telecommunications companies are the most dreaded customer service calls to make. Customer service is often viewed as a hassle – a necessary chore to check off the list when something goes wrong.

Telecommunications 52

Telecommunications Self service Benchmark Metrics 52

Spearline

JULY 30, 2019

Telecommunications problems. When things go wrong in the world of telecommunications and networking, energized investigation teams assemble like crime scene investigators, gathering the digital evidence that will find the root cause and support corrective action.

Telecommunications 40

Telecommunications Benchmark Contact Center Engineering 40

3CLogic

AUGUST 31, 2021

The results of more than 300 surveys show a clear correlation between the two, particularly when it comes to telecommunications. Once you’ve conducted an initial round of scoring, you’ll be able to establish benchmarks that you can measure against going forward. Empathy Statements Call Center Agents Can Leverage.

Customer Service 59

Customer Service Interactive Voice Response Contact Center Telecommunications 59

Spearline

APRIL 18, 2018

Our platform generates an International Telecommunication Union (ITU) industry standard PESQ (perceptual evaluation of speech quality) score , which is an objective score of audio quality rather than the subjective MOS scoring. Benchmark performance against competitors. Audio quality, DTMF and CLI are tested on each of your routes.

Benchmark 40

Benchmark Telecommunications industry standards Metrics 40

Spearline

MAY 21, 2019

The Spearline latency test allows you to proactively measure and benchmark any delay, and, with repeated testing, spot where there are variations over time. Spearline is the leading network intelligence company in the telecommunications industry. If you are interested in benefiting from our platform, please get in touch with us.

voip 49

voip Telecommunications Transportation Call flow 49