Guest Blog: Is Your Contact Center Using the Right Customer Feedback Tool?
ShepHyken
APRIL 13, 2018
As has been widely noted in today’s marketplace, your customers’ opinions and expectations – for good or bad, reasonable or not – are your company’s new benchmark. CCW’s report confirms that the customer feedback survey remains a centerpiece of the “voice of the customer” strategy: 63 percent of respondents call it a priority.
Let's personalize your content