Banking Consulting Customer centricity Education 
Beyond Philosophy
DECEMBER 19, 2017
However, it doesn’t surprise me; QVC addresses the psychology of the customer in their experience. It is the essential concept we tout at our global Customer Experience consultancy. How we think influences how we behave, especially as customers. My first work as a customer experience consultant was there.
REVE Chat Blog
FEBRUARY 12, 2020
In this digital age, the banks and financial institutions need to be digitally transformed to deliver a consistent customer experience in banking whether it is online or retail. Banks functioning digitally have witnessed reduced costs and streamlined processes. What is customer experience (CX) in Banking? .
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Beyond Philosophy
MARCH 31, 2020
Some of these will be driven by 1) the organizations’ response to the crisis and others will be driven by 2) changing customer habits and attitudes. It is in instances of trouble, problems and even more so – crisis, that the true nature and customer-centricity of organizations (and politicians) is shown.
Customer Guru
JANUARY 3, 2018
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.
Beyond Philosophy
MARCH 31, 2022
Before we dive into how you can maintain and improve your Customer Experience even during a price increase, it is essential to appreciate the role of inflation in the broader economy. The Federal Reserve Bank (the Fed) in the U.S., This move is equally poor to cutting costs in the customer service department. What Do I Do?
CSM Magazine
JANUARY 8, 2024
Here’s why it could be a smart move: Job Guarantee: Consumer services provide robust job security due to their essential nature in daily life, like healthcare and banking. Directly aiding people’s well-being, healthcare professionals assist in recovery, while retail workers help customers find home products.
Peter Lavers
SEPTEMBER 6, 2018
As a business consultant and trusted adviser he has had the privilege of working with businesses around the world, engaging stakeholders to implement actionable improvements that make a difference to customer experience and value/efficiency. and is an IBM Futurist and SAS Collaborator. He doesn’t just write and blog, though!
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