Amity

JANUARY 30, 2019

Do you have cross-sell or upsell opportunities with your product? Customer education is often focused on user adoption, training, sharing best practices, and even internal enablement of customer facing teams to ensure that they are ready and able to help prospects and customers. These are just a few benefits of an education team.

Education 61

Education Engineering B2C Technical Support 61

ShepHyken

SEPTEMBER 7, 2023

The bar for providing a top-notch customer experience (CX) seems to be rising year after year, regardless of whether you operate in B2B or B2C. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities.

Customer centricity 334

Customer centricity B2C Feedback Upselling 334

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. When I joined the HelloSign team, our customers were mostly B2C and starting to emerge onto the B2B side.

B2C 60

B2C SaaS Accountability B2B 60

Amity

MARCH 15, 2018

Account Managers on the other hand focus on upsells, the contractual details of a customer’s experience, and their journey. Regardless of whether you are B2B or B2C, the data you can gather from measuring CSAT is invaluable. Make sure that continued education is part of your quarterly objectives.

Management 69

Management Metrics Accountability Surveys 69

JustCall

NOVEMBER 24, 2022

A B2C or B2B s ales process is never boring. It is a guidance and a way to mentor the reps educating them about the right process and procedure to close a sale. This can offer upsell and cross-sell opportunities or referrals from satisfied customers. It is all about less structure and more freedom.

Sales 52

Sales B2B Surveys CRM 52

SmartKarrot

JUNE 2, 2022

While B2C brands offer a great customer experience, B2B companies need to meet higher expectations around customer experience. B2B companies score less than 50% in customer experience rates than B2C companies, which score 65-85%. It also automates operations, educates customers in real-time, and boosts productivity. Bell Canada.

B2B 10

B2B Customer Experience B2C Banking 10

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Frequently attend client meetings as a platform expert with the intention and ability to educate the client on their current solution and requirements.

Enterprise 10

Enterprise B2C Education Coaching 10

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. This allows more opportunities for your team to upsell and cross-sell to customers. The need for customer success management is fairly new and fast becoming pertinent. out of 5.

Management 52

Management CRM Analytics Customer retention 52

SmartKarrot

MARCH 9, 2022

Increase in upselling and retention. You will have to create a lot of education around it. If you’re in that particular environment, you will have to educate your audience about the solution. Additionally, the teams should work in the lines of B2C business, which take directly to their customers about their product.

Sales 10

Sales B2C SaaS Education 10

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. We’re moving towards a personalized omnichannel experience in B2B customer journeys.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ChurnZero

JULY 12, 2019

Your promotional activities and the educational content you share with your audience need to raise awareness about a specific issue and then link the solution to that problem with the capabilities of your own solution. The answers are normally quite homogenous in B2C (e.g. The Beginning of the Journey. Music on the go: Spotify.

Accountability 75

Accountability Metrics Education Marketing 75

SmartKarrot

MARCH 2, 2022

One of the main reasons for this is that the market is already flooded with competitors, many of whom compete for customers’ already limited attention in both B2B and B2C environments. From educational content to DIY courses, Hubspot has carved its niche with content marketing. Take Hubspot for instance.

SaaS 12

SaaS Marketing Upselling Engineering 12

SmartKarrot

JUNE 29, 2020

B2B target audience is way lesser in numbers than B2C audience. In B2C marketing, you need to address a vast majority of the crowd. Since your target customer segment is way smaller than B2C, you need to design a specialized marketing strategy for them. But this approach is not useful in B2B marketing.

Accountability 10

Accountability Marketing B2B B2C 10

SmartKarrot

SEPTEMBER 14, 2023

You should, hence, educate them on how to go about it using certain criteria or software if you have any. For instance, you may have specific policies on cross-selling or upselling products and services or allow your sales reps to have custom quotes depending on the products a customer wants.

Sales 10

Sales B2C Best practices B2B 10

JustCall

FEBRUARY 11, 2022

Educating customers about promotions and opportunities. Upselling, and cross selling products and sellers. B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. Proven experience in leading a sales team.

Sales 52

Sales B2C call center software B2B 52

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. The founder of Growth Molecules, a management consulting firm, Emilia D’Anzica, is a renowned management consultant, educator, speaker, author, and board advisor. Amarachi Ogueji. Emilia D’Anzica.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Use your Expectations VoC to educate all facets of your business in their performance standards. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Integrity Solutions

MAY 23, 2023

Whether you’re selling B2B or B2C, focused prospecting is about creating the connections necessary to drive your sales. Based on what we know about connection, you should prioritize existing clients (for upselling and cross selling purposes), past clients and potential referral partners.

Sales 92

Sales Coaching Brand ambassadors B2B 92

Nicereply

MARCH 8, 2023

Cross-sell or upsell to existing customers. Does your B2C product make your customer’s life easier? This cuts down on churn and can mitigate refunds and negative reviews. Customer success is more comprehensive and has multiple goals: Foster customer loyalty. Create brand advocates. Increase customer retention.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

REVE Chat Blog

NOVEMBER 21, 2019

Education – Once you create awareness you must build trust for your products and services. With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. It will open the door for upselling. It should be educative and useful. Introduce an educational webinar.

Best practices 77

Best practices B2B Sales Chatbots 77

Amity

FEBRUARY 2, 2016

With so many customer success resources to choose from, we’ve selected the top customer success resources and events that we think will educate and inspire you for the rest of the year. 8 Ways to Use Video for Customer Success, Education, and Advocacy. • Blog Posts. Are Your Customer Success Stories Being Heard?

SaaS 80

SaaS Education Customer retention Sales 80

Netomi

FEBRUARY 28, 2022

As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)! It’s a simple yet effective way to retain customers in a busy world.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64