B2C Customer retention Groups SaaS 
aircall
SEPTEMBER 11, 2017
These customer support statistics tell that revenue-related story. Poor Customer Support Stalls Growth. Nothing scares away future revenue quite like a reputation for subpar customer service. 66% of B2B customers and 52% of B2C customers have stopped buying from a company following a bad service interaction.
CSM Magazine
JULY 22, 2021
Bailey Richardson, the legendary community builder for Instagram, defined an online community as “ simply groups of people who keep coming together over what they care about. Today’s customers want to be spoken with and expect the brands they engage with to facilitate this conversation and engage them effectively.
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ChurnZero
FEBRUARY 7, 2020
So, what’s the job outlook for Customer Success professionals? It’s bright with 100% chance of tremendous growth as SaaS continues to enjoy its moment in the sun. LinkedIn’s 2020 Emerging Jobs Report named Customer Success as one of the top emerging jobs in the U.S. Cue the all-time high demand for Customer Success champions.
inSided
OCTOBER 2, 2019
So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!)
JustCall
APRIL 5, 2023
The need for customer success management is fairly new and fast becoming pertinent. With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Traditional customer support models will not cut it. Customer churn is an important customer success metric.
SmartKarrot
APRIL 24, 2020
What is Customer Segmentation in SaaS? In B2B businesses, we often use the 80-20 rule that says, 80% of the profits are incurred from 20% of the customers. This is the foundation of customer segmentation in SaaS. As a SaaS business, you’d have often tried to make your service ‘good for everyone’.
Freshcaller
AUGUST 21, 2018
It’s up to us to define what these satisfaction goals are and hence, they are going to vary from product to product or service to service, and both product and service if you are a SaaS company. Most importantly, the book also says that customer satisfaction is a leading indicator of consumer purchase intentions and loyalty.
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