Customer Guru

MARCH 7, 2018

Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on the importance of CX, and how she led Piramal Pharma Solutions into becoming one of the most customer-centric pharmaceutical companies in India. It was here that I exactly understood what customer experience really is.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

NobelBiz

JUNE 5, 2023

A productive outbound lead generation campaign involves gathering and analyzing data about potential customers, understanding their needs, and tailoring the approach accordingly. This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods.

Call Center 52

Call Center Scripts CRM Contact Center 52

JivoChat

DECEMBER 5, 2021

In each step of the buyer’s journey, it is important to think of ways to build a relationship with your customers that is based on trust, and focused on always offering the best your company can do to help them. . Customer-centric business. Pay attention to feedbacks.

Customer Service 52

Customer Service Customer centricity Telemarketing Sales 52

Lumoa

APRIL 24, 2018

I would NEVER rely on NPS as the only measurement of customer perception." Jeannie Walters TEDx Speaker, Customer Experience Expert, Trainer, Consultant, Podcaster. Tracking feedback of any kind helps leaders recognize when things are going well and when they are not. Peter Lavers Customer Experience and CRM Expert.

Consulting 135

Consulting Consulting Metrics Feedback 135

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. Never underestimate the customers expectation in CX. Once the customer had a positive CX, it will set a new benchmark. Let’s think in customer touchpoints instead.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Clarabridge

OCTOBER 23, 2015

Moreover, travel and hospitality brands can leverage the huge pool of customer feedback to further optimize their service and offering. Social media provides transportation companies with the ability to offer customized information, in real-time , tailored to their customers’ demands and needs.

Transportation 64

Transportation Customer Service Banking Finance 64

aircall

JUNE 30, 2021

That means that companies within this space must work extra hard to provide an excellent customer experience if they want to hold on to their market share. Companies geared toward providing professional services have a much longer sales cycle than B2C companies. As a result, their customer acquisition costs are also higher. .

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

Talkdesk

JULY 31, 2017

Why should the customer have to call you back? Many B2C companies use us and they want to talk to their customers, to find out what’s going on. Number two is listening to your customer. When they don’t design around the customer it usually does not end well. Just fix it right the first time.

Average Handle Time 42

Average Handle Time Chief Customer Officer Wireless Enterprise 42

Talkdesk

JULY 31, 2017

Why should the customer have to call you back? Many B2C companies use us and they want to talk to their customers, to find out what’s going on. Number two is listening to your customer. When they don’t design around the customer it usually does not end well. Just fix it right the first time.

Average Handle Time 40

Average Handle Time Chief Customer Officer Wireless Enterprise 40

RichCall

SEPTEMBER 13, 2017

The promise of Omni-channel today is similar to that of Customer Relationship Management (CRM) platforms a quarter of a century ago; by centralizing knowledge and customer information, it enables agents in our Contact Center to deliver more satisfying customer experiences, resolve issues more quickly and efficiently and generate more revenue.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

CrazyCall

AUGUST 16, 2019

Here, you’ll get to know how to crack the code of customer’s behavior and what to do to turn complete strangers into long-lasting customers. Recommended episode: Being Customer Centric. Recommended episode: How to Deliver Feedback and Have Tough Conversations. Topics covered: B2B sales, B2C sales, sales techniques.

Sales 115

Sales B2B Coaching Personalization 115