ClearAction

SEPTEMBER 29, 2016

In addition to reaching out with special thanks to all our consulting clients, online customers, and team members throughout October, we are offering many activities that YOU may enjoy: October 1-31 : Coaching 10% Discount Code = CXDAY. CXM Coaching topics: customer experience strategy, culture, adoption, and metrics.

Customer Experience 66

Customer Experience Coaching B2C Consulting 66

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. “I’m calling it now,” says CS management coach Ryan Johansen. It’s an exciting time to be in customer success.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively.

Management 273

Management Customer Experience Customer Service Coaching 273

Callminer

FEBRUARY 27, 2019

We gathered best practices from 25 industry experts on voice of the customer programs and here is their advice: 1. B2C customers will want to further include key performance indicators such as RFM (Recency Frequency Monetary), loyalty program attributes and a heavy dose of social media behaviors. demographics) and implicit (i.e.

Best practices 174

Best practices Journey mapping Surveys Feedback 174

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. Apart from being an author, Kerry is also a renowned speaker and an insightful coach. Martha is the co-founder of CX Speakers LLC, a company that trains and educates and trains B2B and B2C companies in enhancing customer relations and increasing customer engagement.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Quality Contact Solutions

MARCH 1, 2021

3 Best Practices for Home-Based Telemarketing Services Employers & Employees. She ensures her clients receive world-class service by coaching and leading her team with a hands-on approach. Remove Distractions. Create a separate office space, either dedicated room or area as you would working in a brick-and-mortar office.

Telemarketing 98

Telemarketing Morale Call Center Coaching 98

Quality Contact Solutions

JUNE 21, 2019

Jeri helps to cultivate talent and intelligence throughout our team by teaching and mentoring, providing best practices. Jeri uses her many years as a supervisor to coach and elevate the agents to the next level ensuring they are working to their potential.

Telemarketing 71

Telemarketing virtual call center Construction B2B 71

Kayako

JULY 30, 2018

If you have a B2C site, include snippets of the customer voice right in the product description. After nearly 20 years of working globally, primarily in the tech Industry, she has a deep understanding of best practices in scaling business operations and post-sales programs.

Marketing 50

Marketing Customer Experience Customer centricity B2C 50

Quality Contact Solutions

MARCH 18, 2021

They need to have the proper training and day-to-day coaching to monitor their calls and provide real-time feedback. Ask about Workforce Management & Quality Assurance Your technology and vision can only be as good as your agents. You should be able to trust your outsourced center to have a robust quality assurance team.

outsourcing 98

outsourcing Call Center Call flow Coaching 98

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Scripts CRM Contact Center 52

SmartKarrot

JUNE 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. Engage the top 10 Major Enterprise Accounts, at an organizational level.

Enterprise 10

Enterprise B2C Education Coaching 10

SmartKarrot

SEPTEMBER 14, 2023

It will act as the sales team’s go-to guide for your best practices, procedures, and processes. A business sales playbook is essentially a guidebook that outlines your sales best practices, procedures, and processes. So, there’ a lot for them to cope with. What Is a Business Sales Playbook?

Sales 10

Sales B2C Best practices B2B 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Amarachi Ogueji. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

JustCall

DECEMBER 7, 2022

Sales call reporting can also create a good foundation for training and coaching, as it encapsulates best practices and performance. Supplements Training and Coaching. Best Practices for Sales Call Reporting. Here are a few best practices that you can use to get the most out of sales call reporting.

Sales 52

Sales Management CRM Best practices 52

CrazyCall

JANUARY 21, 2019

As Ken Krogue writes, telemarketing is a scripted, single-call close, usually targeting business-to-consumer (B2C) sales. Yet, with the development of new technologies and methods, sales coaches can conduct the whole process in a much more effective way. Let us now focus on exactly what this difference means. Hire the right people.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

CrazyCall

MAY 20, 2019

New best practices, strategies, techniques, and approaches spring up like mushrooms and it’s hard to keep track of them. – Jeff Goldberg, President & Lead Sales Trainer/Coach at Jeff Goldberg & Associates. – Jordan Belfort, Sales Coach at JordanBelfort.com. It doesn’t matter. – Dan Martell.

Sales 123

Sales Coaching Scripts Education 123

CrazyCall

AUGUST 16, 2019

Hire your new sales coaches for free by tuning into The Advanced Selling Podcast. Oftentimes sales coaches talk about various techniques, methods, and tools but they forget about the most important component of a sales process – customer’s mind. Topics covered: Human relations, coaching, leadership.

Sales 115

Sales B2B Coaching Personalization 115

Netomi

FEBRUARY 28, 2022

“Udacity is committed to delivering training that equips its customers with proven job-ready skills and best practices needed to take advantage of the latest technologies,” she said. She joined global online learning platform Udacity at the beginning of 2021, as Senior Vice President of Global Success & Operations.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64