TechSee

FEBRUARY 5, 2019

A greater pivot towards self-service is the natural outcome. Incentivized surveys and refer-a-friend programs, of the type that delivered stunning exponential user growth for Dropbox will give rise to more refined models drawn from the world of B2B sales.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

Solvvy

JUNE 17, 2021

Premium Service for Premium Customers. Automation and personalization also serve an important role in retention, sales enablement, and upsell opportunities. This intelligence also gives the opportunity for companies to upsell advanced support packages and seamlessly integrate them into existing support platforms. .

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

TeamSupport

JANUARY 10, 2020

1) Innovative technology will empower service teams (not replace them). It seems like more companies think that their B2B (business-to-business) customers want a streamlined and automated customer service experience. Businesses now look at why a customer even contacts the service team in the first place (i.e.

Customer Service 80

Customer Service B2B Upselling Self service 80

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. For example, Forrester says just “11% of B2B decision-makers” say metrics for customer retention and loyalty are tracked by marketing leaders. Yet what happens after the initial sale isn’t always top of mind for most businesses.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. For example, Forrester says just “11% of B2B decision-makers” say metrics for customer retention and loyalty are tracked by marketing leaders. Yet what happens after the initial sale isn’t always top of mind for most businesses.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Greater customer productivity- Self-service websites and FAQ pages are great when inquiries are simple in nature because there’s no waiting – customers can quickly achieve their objective.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

CustomerSuccessBox

JUNE 20, 2022

Detect and Act on Upsell & Cross-sell Opportunities. A Customer Success software monitors product usage and engagement level to identify the upsell signals. Thereby you will be able to create alerts and tasks to act upon so that you never miss on any upsell and cross-sell opportunities. Improve user onboarding.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

TeamSupport

APRIL 26, 2019

The constantly evolving landscape means that business-to-business (B2B) customers have all the power. How to optimize the B2B customer experience for a competitive advantage. How to optimize the B2B customer experience for a competitive advantage. B2B buyers are a different type of customers. Don’t wait to automate.

Customer Service 55

Customer Service B2B B2C Upselling 55

Inbenta

MAY 16, 2022

By utilizing this information, they can pitch the best promotions and upselling techniques to your customers. For instance, if a caller is regularly exceeding their data plan, it can suggest a better plan from their service. The idea behind offering these services is that many customers prefer self-service.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

ChurnZero

OCTOBER 11, 2019

If you work in a B2B SaaS company, you know that across the board, Q4 is always the biggest sales quarter of the year. If you decide you want to hit 98% renewed revenue and a certain revenue amount in upsells, commit to doing the necessary activities to reach that number. Put Forward Upsell Opportunities. Make the Process Clear.

Journey mapping 66

Journey mapping Upselling SaaS Accountability 66

ProProfs Blog

AUGUST 14, 2020

Offering a self-service option to visitors who seek instant answers to their question. Identify upsell and cross-sell opportunities and help customers navigate those options to arrive at a purchasing decision. Is live chat helpful for B2B customer journeys? Answering frequently asked questions. Add Offline Message Form.

Analytics 174

Analytics B2B Education Feedback 174

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. However, less than one-third of companies offer self-service options such as a knowledge base. This allows more opportunities for your team to upsell and cross-sell to customers.

Management 52

Management CRM Analytics Customer retention 52

JivoChat

APRIL 21, 2021

Using one to one live chat, an agent can explain the value of a product or service, suggest an alternative (if price is a concern), and even share additional product images in the chat window. For B2B companies, live chat tools can boost conversions by 20%. Live chat tools provide more upsell and cross-sell opportunities.

Chatbots 52

Chatbots Analytics CRM Sales 52

Mindtouch

APRIL 30, 2018

Grafham builds on this idea in his LinkedIn post Scaling Customer Success : What do you want your customers to be doing with your service? What and how much of your service is a ‘good customer’ who renews/upsells using? Kaiser Mulla-Feroze, Cloud and B2B Software Executive. Thought-provoking, isn’t it?

SaaS 48

SaaS Upselling B2B Self service 48

REVE Chat Blog

NOVEMBER 21, 2019

However, B2B lead generation ideas include a couple of stages that if done right can deliver a huge ROI at the fastest possible time. It will open the door for upselling. It could be a self-service portal, live chat support or co-browsing as well. Webinars are a great tool for B2B lead generation.

Best practices 77

Best practices B2B Sales Chatbots 77

ChurnZero

JULY 2, 2020

The term “customer-first” gets thrown around and cited often in the B2B world. Customer Success may queue up the renewal for another team to close, or they may only be responsible for upsells. SaaS organizations aspire to be it, but many don’t know how to transform this highly touted phrase into a practical application.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Best practices Metrics 98

JivoChat

JULY 29, 2021

Upselling functionality. Botsify is a chatbot-building platform that includes templates for different types of businesses and use cases (B2B services, pizza delivery, insurance, and legal services, to name a few). AI-powered self service. Key chatbot features: 14+ CMS platform integrations. Chatbot #4.

Chatbots 52

Chatbots Sales APIs Enterprise 52

Help Scout

JUNE 22, 2021

Read on to find some jaw-dropping customer service statistics around personalization: 70% of customers say service agents’ awareness of sales interactions is fundamental to keeping their business. 80% of customers say the experience a company provides is just as necessary as its products or services. Salesforce ). Salesforce ).

Customer Service 129

Customer Service Personalization Self service Marketing 129

SmartKarrot

OCTOBER 10, 2022

Upsell Cross-sell Add-ons Reactivation. It is also possible to identify where upsells and cross-sells can occur. This can include self-service platforms, automation, customer intelligence, and more. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. But is that all?

Upselling 10

Upselling Feedback Technology B2B 10

SmartKarrot

APRIL 18, 2023

A customer success team can further improve a companies’ sales through engaging in processes that includes upselling and cross-selling to customers. Upsells and Cross-sells: Finally, you’ll want to look for opportunities to upsell or cross-sell your customers on additional products or services that can help them achieve their goals.

Upselling 10

Upselling Best practices CRM SaaS 10

SmartKarrot

JULY 6, 2022

CSMs can confidently retain clients, encourage adoption to hasten value realization, and identify upsell opportunities thanks to automation and digital experience. Digital transformation is based on different pillars: Digital Education: Self-paced and on-demand digital education v/s.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Upsell purchases. Providing good self-service resources can enable customers to resolve the bulk of their support issues.

SaaS 105

SaaS Journey mapping B2B Feedback 105

Integrity Solutions

MAY 23, 2023

In terms of buying behaviors, we’re seeing an increased preference for self-service and digital interactions along with general uncertainty and hesitancy (often leading to inertia or sticking with the status quo ) when it comes to the purchasing decision.

Sales 92

Sales Coaching Brand ambassadors B2B 92

Branch Mesenger

MARCH 20, 2018

Shep Hyken: By the way, if you suggest something that's an ethical upsell. It's not about upselling to make more money, it's to making sure that you don't have to come back for the same project that you're working on because that's a bad service experience. Shep Hyken: Self-service is a digital channel many times.

Customer Service 48

Customer Service Airlines Technology Upselling 48

ChurnZero

AUGUST 27, 2021

Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources. This is a guest blog post by Shoshana Luria from PandaDoc.

Metrics 98

Metrics Upselling B2B Accountability 98

Comm100

FEBRUARY 6, 2018

This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Where Hubspot focuses on inbound marketing, Marketo has traditionally been associated with B2B marketing because of their deeper focus on lead nurturing.

CRM 41

CRM Enterprise SaaS Marketing 41

ChurnZero

AUGUST 27, 2021

Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources.

Metrics 52

Metrics Upselling B2B Accountability 52

SmartKarrot

JANUARY 22, 2021

This not only brought out a huge change in generating upselling and cross-selling opportunities but also led more marketers to empower better and contribute more to the bulging revenue. They can also guide the newer prospects with a smart self-service knowledge base that answers all the expected questions.

SaaS 10

SaaS Customer centricity CRM Analytics 10