Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 92

B2B CRM Enterprise Upselling 92

CustomerSuccessBox

JUNE 20, 2022

Detect and Act on Upsell & Cross-sell Opportunities. A Customer Success software monitors product usage and engagement level to identify the upsell signals. Thereby you will be able to create alerts and tasks to act upon so that you never miss on any upsell and cross-sell opportunities. Improve user onboarding.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Additionally, managers also utilize the CRM software to help them standardize and automate these interactions. The need for customer success management is fairly new and fast becoming pertinent. out of 5.

Management 52

Management CRM Analytics Customer retention 52

Inbenta

MAY 16, 2022

AI chatbots are often used in tandem with a CRM system. CRMs are repositories of customer data. By utilizing this information, they can pitch the best promotions and upselling techniques to your customers. For instance, if a caller is regularly exceeding their data plan, it can suggest a better plan from their service.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

SmartKarrot

APRIL 18, 2023

A customer success team can further improve a companies’ sales through engaging in processes that includes upselling and cross-selling to customers. Upsells and Cross-sells: Finally, you’ll want to look for opportunities to upsell or cross-sell your customers on additional products or services that can help them achieve their goals.

Upselling 10

Upselling Best practices CRM SaaS 10

SmartKarrot

JULY 6, 2022

CSMs can confidently retain clients, encourage adoption to hasten value realization, and identify upsell opportunities thanks to automation and digital experience. Digital transformation is based on different pillars: Digital Education: Self-paced and on-demand digital education v/s.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Upsell purchases. Providing good self-service resources can enable customers to resolve the bulk of their support issues.

SaaS 106

SaaS Journey mapping B2B Feedback 106