TechSee

MAY 24, 2021

This technology delivers the capability to provide practical help, build relationships with customers, and generate more revenue via the contact center, field services, and self-service. Turn a profit from upsells. And research shows that upselling increases revenue by 10-30% on average.

Upselling 124

Upselling Self service Wireless Contact Center 124

inSided

APRIL 26, 2019

Upselling freemium users onto paid plans and converting free trials into paying customers is undeniably key for growth in B2B software businesses.

Self service 40

Self service Upselling B2B Customer Experience 40

TechSee

JUNE 23, 2021

Beyond using the tool to help them ‘see what their customers see,’ they could leverage the collected visual data to take their customer service to the next level. Using computer vision, they could give ‘smart eyes’ to their self-service tools that tended to fail.

Self service 168

Self service Enterprise Upselling Technology 168

TechSee

MARCH 30, 2021

Through regular contact with customers, they are positioned to build the kind of valuable relationships that can more easily drive revenue through upsells, like extended warranties, service contracts, or replacement parts. And research shows that upselling increases revenue by 10-30% on average.

Customer Service 109

Customer Service Upselling Self service Contact Center 109

ShepHyken

DECEMBER 9, 2022

When a client or customer interacts with your business, the information given to them by an agent or self-service channel needs to align with their expectations. This seems obvious but let’s look at a financial services use case: . Increased cross-selling and upselling opportunities . Reduced customer churn .

Sales 307

Sales CRM Contact Center Customer retention 307

TechSee

JUNE 1, 2021

Visual assistance transforms a self-service channel like web, chat, or online video tutorials into a visual, interactive, and personalized experience, allowing freelancers to resolve issues by themselves without the need to contact the brand’s support center. Brand Pain Point #2: Missed opportunities to drive revenue via upsells.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. Olark is primarily a self-service product and because of that didn’t have a dedicated Customer Success Team.

Sales 111

Sales Customer Experience Upselling Self service 111

TechSee

SEPTEMBER 21, 2023

Sophie’s Hub and Spoke Design The Sophie AI Brain Sophie AI is a centralized, multisensory brain that powers multiple service applications across the enterprise. link] These models can be used as part of your automated self-service Visual Journeys, through Sophie AI Assistant and the Sophie AI Agent.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Uniphore

DECEMBER 13, 2021

From streamlining and simplifying self-service to augmenting live agent interactions, these tools help optimize every conversation, delivering measurably better outcomes, including: Higher customer satisfaction (CSAT) and net promoter scores (NPS). Stronger sales conversions, with optimized upselling and cross-selling opportunities.

Customer Experience 105

Customer Experience Upselling Self service Sales 105

CSM Magazine

MARCH 24, 2022

According to Gartner, by the end of this year 85% of customer service interactions will start with self-service. The best field service solutions will include consumer portals that can make scheduling service visits easy for customers by offering control over their experience.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

TechSee

JULY 17, 2018

A range of emerging technologies have effectively transformed IVR from a frustrating customer waiting experience to an effective process with self service capabilities. These insights can be used for smart classification and routing, faster diagnosis of the issue by the agent, or efficient self service guidance provided by a bot.

Wait times 114

Wait times Interactive Voice Response Self service Call Center 114

TechSee

APRIL 13, 2021

Companies recognize that customer service agents and field service technicians are keepers of the customer data. This positions them to build the kind of valuable customer relationships that can more easily drive revenue through upsells, like extended warranties, service contracts, or replacement parts.

Customer Service 124

Customer Service Self service Upselling Sales 124

Inbenta

JULY 29, 2021

Upgrades or upselling management. Chatbots can be used as a sales upselling tool to suggest additional services, upgrades and offer upsell promotions to travelers who have already booked a flight. These include in many cases chatbots, but also other self-service tools like smart FAQ or help centers.

Airlines 88

Airlines Chatbots Upselling Self service 88

TechSee

MARCH 1, 2021

” These lines – uttered with every Mickey D order – are probably the most famous upsell and cross-sell out there. The rise of new digital engagement channels is making it easier than ever for Customer Service staff to do the (selling) deed, while pushing the CX to the next level. “Do you want to SuperSize that?”

Sales 124

Sales Technology Customer Service Chatbots 124

SmartAction

OCTOBER 25, 2023

Missed Opportunities: Beyond immediate customer dissatisfaction, the underinvestment in the voice channel meant missed opportunities for upselling, gathering valuable insights and building stronger customer relationships. They opted for other channels or, worse, turned to competitors offering more user-friendly service.

Interactive Voice Response 88

Interactive Voice Response Customer Service Virtual Agent Self service 88

Interactions

JUNE 24, 2022

Handle product support inquiries and increase upsell opportunities. With technology taking the lead and customers being able to complete tasks through self-service, the usual pain points we all despise like long wait times, multiple transfers, and figuring out incorrect information will be eliminated.

Wait times 62

Wait times Self service Upselling Accountability 62

TechSee

FEBRUARY 23, 2021

By contrast, service providers who succeed in making the transition as seamless as possible can use the 3G sunsetting as an opportunity to upsell and remove barriers to broader adoption of home automation technology. Truck rolling the upgrade is not feasible.

Self service 109

Self service Wireless Contact Center Government 109

Pointillist

MARCH 20, 2020

The team wants to understand the effectiveness of their self-service channels when customers have a problem making a mortgage payment. Next, they define separate paths for customers that went on to use each of their three self-service channels: mobile, IVR and web. customers were sent a Payment Request notice.

Analytics 70

Analytics Upselling Interactive Voice Response Banking 70

Global Response

JULY 17, 2023

Creating additional self-service options. Self-service is much more efficient than requiring human agents to manage every interaction. After all, a self-service solution can serve a near-infinite number of customers at once, speeding up processes and reducing time to service for customers.

Call Center 62

Call Center outsourcing Upselling Self service 62

TechSee

MARCH 24, 2021

This maturity improves their level of service, enhances the customer and employee experience, optimizes costs, and generates revenues from upsells. The visual customer assistant can deliver full self-service resolutions without interactions with human agents – think of this as a chatbot that can see.

Self service 109

Self service Upselling Chatbots Contact Center 109

TechSee

MAY 18, 2022

On the other hand, customers have higher expectations for channels that are generally understood to provide automated responses, such as text, chat or other web-based self-service options. These expectations directly relate to the varying benchmarks per customer service channel.

Call Center 109

Call Center Contact Center Benchmark Agent burnout 109

Totango

NOVEMBER 27, 2023

Offer self-service functionalities through community and knowledge centers. When customers achieve their goals, businesses will see more subscription renewals and expansion revenue from upsell and cross-sell opportunities. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 91

B2B CRM Enterprise Upselling 91

Spearline

DECEMBER 19, 2022

Self-service tools Self-service tools are a boon for the beleaguered caller who wants a resolution to an issue, not a scenic trip through your contact center departments. These are just some of the options that make self-service the convenient, inclusive, and empowering choice for your customers.

Contact Center 52

Contact Center Interactive Voice Response Self service Gamification 52

Hodusoft

OCTOBER 19, 2022

It either offers a call-back option or directs the callers to self-service options to serve them during after-office hours. Customers gain the convenience to clarify their doubts about complex financial services/products at their preferred time. Read Also: How can insurance companies improve customer service?

Contact center software 52

Contact center software Contact Center Finance Abandon rate 52

Totango

AUGUST 9, 2022

Sales : Sales teams can use customer segmentation to group prospects and customers based on propensity to buy, potential transaction value and upsell opportunities. Customer service : Support teams can utilize segmentation in several ways. This enables more repeat business, more upsell opportunities, referrals and higher revenue.

Best practices 99

Best practices B2B Journey mapping Upselling 99

Solvvy

JUNE 17, 2021

Premium Service for Premium Customers. Automation and personalization also serve an important role in retention, sales enablement, and upsell opportunities. This intelligence also gives the opportunity for companies to upsell advanced support packages and seamlessly integrate them into existing support platforms. .

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. Use behavioral data to surface expansion opportunities Companies that sell software-as-a-service (SaaS) can examine customer usage for behavioral intent data and adoption trends within your product.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. Use behavioral data to surface expansion opportunities Companies that sell software-as-a-service (SaaS) can examine customer usage for behavioral intent data and adoption trends within your product.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

Quiq

AUGUST 24, 2021

As a result of these two changes, brands’ ability to succeed online and drive more revenue has become increasingly reliant on their capability to deliver premium customer service experiences. Reroute Off-Hour Care Inquiries to Self-Service Messaging To Drive Conversions. Introducing Counterintuitive Commerce.

Self service 74

Self service Customer Care Upselling Customer Support 74

Totango

SEPTEMBER 20, 2022

Improving support by providing self-service tools and using automation to manage routine inquiries and route manual tickets to the appropriate representatives. Offering customized upsells geared toward customer needs and product usage patterns. Providing onboarding guidance via in-app messages, emails, and tutorials.

B2B 82

B2B SaaS Education Brand ambassadors 82

TechSee

APRIL 10, 2018

The research indicates that 69% of high performers consider technology provided by the service provider to be an important component of the BPO relationship, compared to only 27% of typical performers. Embracing technology provides BPO with the opportunity to own the automated self service part of the process.

Call Center 139

Call Center Technology outsourcing Self service 139

TechSee

JULY 31, 2019

Computer Vision can be a force multiplier in retail, providing valuable insights into customer behavior and aiding both upselling and cross selling. Remote Visual Assistance & Self-Service. The bot can then confirm that the correct actions have been taken and that the issue has been resolved effectively. Where We’re Heading.

Automotive 149

Automotive Healthcare Self service Transportation 149

Babelforce

APRIL 6, 2022

KYC in the customer service industry generally means the process of automatically identifying incoming callers , and using this data to power personalized experiences. This could be by delivering personalized self-service options through an IVR. Sales or retention teams armed with customer data can offer more relevant upsells.

Self service 52

Self service Interactive Voice Response CRM Call Center 52

TechSee

SEPTEMBER 7, 2021

Remote visual assistance – either through an agent or in self-service mode powered by computer vision AI – can simplify product registration and streamline warranty management. service contracts . Investing in the post-sale relationship has been proven to boost brand loyalty and drive more significant follow-up revenues.

Technical Support 191

Technical Support Sales Upselling Technology 191

Quality Contact Solutions

DECEMBER 31, 1969

You answer the phone, look up answers for customers or prospects, solve problems, enter orders, upsell or cross sell, and note all the details in your CRM. To ensure success, Melissa must coach her team on customer service skills, upsell and cross-sell skills and order retention skills. Well… not really.

Telemarketing 68

Telemarketing virtual call center Average Handle Time Upselling 68

Babelforce

APRIL 7, 2022

handle more than just calls integrate easily with surrounding tools enable self-service as standard make outbound easy be context-aware. It should enable self-service as standard. And in this case, it’s self-service. Not only does outbound contact create opportunities for upselling either.

call center solutions 52

call center solutions Call Center Self service call center software 52

TechSee

JANUARY 29, 2019

These technologies can be implemented in assisted service mode – to route visual customer inquiries, interpret them and assist the agent with visual decision support tools – or in self-service mode – where the customers visually interact with bots that are able to visually guide them to self-resolution.

CRM 164

CRM Personalization Self service Sales 164