Inbenta

MAY 16, 2022

With innovations such as Alexa, Siri, and more, AI chatbots are increasingly being used to perform many menial and tedious tasks that used to bog down the service industry. From scheduling to account checks and top-ups, chatbots provide a way for customers to carry out a variety of service operations, without the need for a live agent.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Greater customer productivity- Self-service websites and FAQ pages are great when inquiries are simple in nature because there’s no waiting – customers can quickly achieve their objective.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

ChurnZero

OCTOBER 11, 2019

If you work in a B2B SaaS company, you know that across the board, Q4 is always the biggest sales quarter of the year. If you decide you want to hit 98% renewed revenue and a certain revenue amount in upsells, commit to doing the necessary activities to reach that number. Know Your Accounts’ Budgeting Timeline.

Journey mapping 66

Journey mapping Upselling SaaS Accountability 66

ProProfs Blog

AUGUST 14, 2020

But the moment you reach the checkout page, you realize that you don’t have an account and are requested to sign up now. Offering a self-service option to visitors who seek instant answers to their question. Sign Me Up for Free ProProfs Live Chat Account! Is live chat helpful for B2B customer journeys?

Analytics 174

Analytics B2B Education Feedback 174

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. As a part of this process, the customer success manager: Organizes welcome emails Sets up their account Resolves queries, etc. Traditional customer support models will not cut it. out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

ChurnZero

JULY 2, 2020

The term “customer-first” gets thrown around and cited often in the B2B world. First, you have organizational accountability at all organizational levels, including the highest levels. Customer Success may queue up the renewal for another team to close, or they may only be responsible for upsells. Well, were they ever engaged?

Chief Customer Officer 98

Chief Customer Officer Customer centricity Best practices Metrics 98

SmartKarrot

APRIL 18, 2023

A customer success team can further improve a companies’ sales through engaging in processes that includes upselling and cross-selling to customers. Some customer success managers can be seen handling 20-30 different customer accounts as once, so great time management and organizational skills is a must-have for managers in this field.

Upselling 10

Upselling Best practices CRM SaaS 10

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Upsell purchases. If the decision-maker isn’t engaged, the account is at risk. Social media posts. Website visits.

SaaS 106

SaaS Journey mapping B2B Feedback 106

SmartKarrot

JULY 6, 2022

CSMs can confidently retain clients, encourage adoption to hasten value realization, and identify upsell opportunities thanks to automation and digital experience. Digital transformation is based on different pillars: Digital Education: Self-paced and on-demand digital education v/s.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

ChurnZero

AUGUST 27, 2021

Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources. This is a guest blog post by Shoshana Luria from PandaDoc.

Metrics 98

Metrics Upselling B2B Accountability 98

Integrity Solutions

MAY 23, 2023

In terms of buying behaviors, we’re seeing an increased preference for self-service and digital interactions along with general uncertainty and hesitancy (often leading to inertia or sticking with the status quo ) when it comes to the purchasing decision.

Sales 94

Sales Coaching Brand ambassadors B2B 94

JivoChat

APRIL 21, 2021

Using one to one live chat, an agent can explain the value of a product or service, suggest an alternative (if price is a concern), and even share additional product images in the chat window. For B2B companies, live chat tools can boost conversions by 20%. Live chat tools provide more upsell and cross-sell opportunities.

Chatbots 52

Chatbots Analytics CRM Sales 52

ChurnZero

AUGUST 27, 2021

Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources.

Metrics 52

Metrics Upselling B2B Accountability 52

JivoChat

JULY 29, 2021

Upselling functionality. Botsify is a chatbot-building platform that includes templates for different types of businesses and use cases (B2B services, pizza delivery, insurance, and legal services, to name a few). Users must create a Twilio account to use Botsify’s SMS feature. AI-powered self service.

Chatbots 52

Chatbots Sales APIs Enterprise 52

SmartKarrot

JANUARY 22, 2021

This not only brought out a huge change in generating upselling and cross-selling opportunities but also led more marketers to empower better and contribute more to the bulging revenue. An account can expand in a multitude of ways, either it can be from a SaaS free trial to a freemium account or could be upgrading to a premium plan too.

SaaS 10

SaaS Customer centricity CRM Analytics 10

Comm100

FEBRUARY 6, 2018

And it’s not just the cost per agent or interaction that companies need to take into account — deployment costs can also vary per software. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Automotive Dealerships.

CRM 42

CRM Enterprise SaaS Marketing 42