ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred.

Upselling 98

Upselling SaaS Sales Accountability 98

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 91

Sales Coaching Brand ambassadors B2B 91

Totango

MARCH 16, 2021

The B2B customer journey resembles the B2C experience in many ways, but there are also some important differences. In this article, we’ll look at the B2B vs. B2C customer journey to see what’s the same and what’s different. How journeys differ for B2B and B2C customers. B2B vs. B2C Customer Journeys: Comparisons and Contrasts.

B2C 117

B2C B2B Journey mapping SaaS 117

CustomerSuccessBox

JANUARY 21, 2022

Upsell discussion happens when your product either delivers expected value or exceeds it. Wait, what’s an Upsell? An upsell is a technique used by, usually, the salespeople and/or CSMs to pitch to the customer to consider either purchasing an expensive product or upgrading to a more feature enhanced product.

Upselling 52

Upselling B2B SaaS Sales 52

Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. The topic of increasing sales is so prevalent that thousands of books and articles are published. Increase Sales with Cross-Selling. Sales and Service.

Sales 98

Sales Upselling B2C Best practices 98

Comm100

NOVEMBER 11, 2015

“Sales are contingent upon the attitude of the salesman–not the attitude of the prospect.”- Before you roll your eyes and point out that you don’t have a magic lamp to rub, consider your upselling game. Do you really know how to upsell? Try the following awesome upselling techniques: Make the Customer Comfortable.

Upselling 73

Upselling Sales Scripts B2C 73

Quality Contact Solutions

MAY 13, 2021

The pandemic undoubtedly disrupted the healthcare sector as it did for most industries. Providers, patients, and sales teams alike had to adapt quickly. In-office appointments for sales reps came to a halt, as did most travel within their territories. keeping business moving forward. Appointment setting.

Telemarketing 92

Telemarketing Healthcare outsourcing Upselling 92

JustCall

APRIL 8, 2024

Does watching your leads go through to sales feel like a long-drawn battle? A prolonged sales cycle isn’t just inconvenient; it’s a giant hole that drains your resources and hampers your ROI. And, while your sales team is stuck in endless negotiations, you miss out on some good opportunities. What is the sales cycle?

Sales 40

Sales CRM Call Logging B2B 40

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. JetBlue has in the past made as much as an additional $140million in revenue through its upsell program called ‘Even More Space.’. In this post, I take a detailed look at: What is upsell and cross-sell? Upsell Or Cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

Quality Contact Solutions

FEBRUARY 23, 2023

The COVID-19 pandemic undoubtedly disrupted the health care sector as it did for most industries. Providers, patients, and sales teams alike had to adapt quickly. In-office appointments for sales reps came to a halt, as did most travel within their territories. How many salespeople like to prospect?

Telemarketing 52

Telemarketing outsourcing Upselling Sales 52

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.

Sales 52

Sales B2C call center software B2B 52

CustomerSuccessBox

MARCH 25, 2021

You’ve spent considerable time creating various marketing and sales funnels to convince your customer how your product can solve their problems. They’ve moved down your marketing and sales funnel and have finally invested in your software. . Upsell, Expand, and Grow. The retention rate is industry-specific. What’s next?

Customer retention 52

Customer retention SaaS B2B Upselling 52

Quality Contact Solutions

NOVEMBER 10, 2022

The right outbound calling center allows an organization to accomplish more with marketing and sales. When done right, an outbound calling program consistently provides qualified appointments to your sales team without them having to do the tedious calling. Outbound Call Center Pricing.

call center solutions 98

call center solutions Call Center Telemarketing B2C 98

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Here are 6 B2B customer segmentation best practices to help make that happen: Stay Goal-Focused. What is B2B Customer Segmentation? The Top B2B Customer Segmentation Best Practices.

Best practices 71

Best practices B2B Enterprise Accountability 71

TeamSupport

JUNE 22, 2020

A B2B (business-to-business) environment is the other way around. There had been a sales process that the company was involved in and there is already a great deal known about the company, its support department, and the customers it serves. And it reaches out to the support they provide to their B2B clients.

B2B 64

B2B B2C Upselling Consulting 64

JustCall

NOVEMBER 24, 2022

Do you know that many sales reps don’t like to follow imposed instructions, and 2/3rds of all salespeople don’t follow a s ales process ? A B2C or B2B s ales process is never boring. A B2C or B2B s ales process is never boring. Despite everything, you need a formal sales process to complete sales faster.

Sales 52

Sales B2B Surveys CRM 52

JustCall

JULY 23, 2020

In sales, relying on your gut can be detrimental. In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. Sales Cycle Duration.

Sales 52

Sales Metrics Upselling Benchmark 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 92

B2B CRM Enterprise Upselling 92

aircall

FEBRUARY 17, 2021

But when you put in the time and effort for sales strategy planning, the sky’s the limit as to how much you can achieve. . With some help from technology and a little thoughtful planning, you can create a sales strategy plan that helps your sales team reach their targets, week after week. A structure for your sales team.

Sales 62

Sales call center software Best practices Call Center 62

SmartKarrot

DECEMBER 2, 2022

What if your SaaS (Software As A Service) company discovered a new source of revenue that could potentially boost sales by 20–30% with less effort and money than gaining new logos? It is money earned after the original purchase and obtained through upselling, cross-selling , and renewals to your current clientele. Cross-sell.

Upselling 21

Upselling Management SaaS Benchmark 21

Quality Contact Solutions

JULY 31, 2020

Using telemarketing services can have a significant impact on productivity efficiency regardless of the industry. Regardless of the business’s industry or size, telemarketing services frees up time for internal resources to focus on the most critical company goals. By Jill Sysel-Barton, Reporting Specialist. Start a Conversation.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

AUGUST 20, 2021

Established by the American Institute of Certified Public Accountants (AICPA), the SOC 2 examination is designed for organizations of any size, regardless of industry and scope, by ensuring the personal assets of their potential and existing customers are protected.?SOC A-LIGN????.

Call Center 98

Call Center Telemarketing outsourcing B2C 98

Quality Contact Solutions

JANUARY 21, 2021

Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience. Contact Us.

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

Quality Contact Solutions

MARCH 25, 2021

Langenberg ’ s experience spans more than twenty years in the telecommunications , o utsource telemarketing, and contact center industries. Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

CustomerSuccessBox

MARCH 14, 2022

Closing a SaaS sales deal could take a hefty time depending upon a lot of factors. The Post Sales Process’. Post-Sales refers to a collection of processes that you need to perform after a customer purchases your service. While all of these activities could be performed using a Post-sales CRM.

CRM 52

CRM SaaS Sales Journey mapping 52

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. If it’s all about “pipeline” and sales terms, then you need to start worrying.

Upselling 98

Upselling Metrics SaaS Sales 98

Global Response

OCTOBER 27, 2022

Luxury brands leverage inbound contact center services to promote the VIP-level service of buying their brand – both as an inbound sales call center and customer support. In similar ways, automotive companies , universities, B2B, beauty brands and more utilize these services to improve their inbound customer service.

Call Center 62

Call Center Inbound sales Automotive Upselling 62

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. If it’s all about “pipeline” and sales terms, then you need to start worrying.

Upselling 97

Upselling Metrics SaaS Sales 97

TeamSupport

MAY 11, 2021

That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. What did they mean ?

B2B 98

B2B Upselling Metrics Education 98

TeamSupport

FEBRUARY 23, 2021

Analysis of sales pricing, commitments and deal quality. H istorically, B2B customer support departments have not been thought of as revenue generating. With increasing revenue as its primary focus, TeamSuccess boldly repositions the role of B2B customer success software in the industry. Learn more at TeamSuccess.com.

B2B 78

B2B Upselling Customer Support Sales 78

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success insights—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. Now at some point, I might actually choose to not get as many new sales; that can stabilize.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. Now at some point, I might actually choose to not get as many new sales; that can stabilize.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Today, the industry is starting to meet face-to-face again as vaccines are being distributed across the country. Register for BIG RYG DC here. .

Personalization 95

Personalization SaaS Upselling B2B 95

Beyond Philosophy

NOVEMBER 10, 2014

Your existing customers are far easier to upsell. And to make the cross sell and upsell case more clear, the majority of customers’ buying decisions are tied to how they feel about the experience. An Electrical Retailer reduced complaints by 20%, increased levels of trust by 10% and achieved a 3% increase in ‘like for like’ sales.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

ChurnZero

OCTOBER 1, 2022

Why is it that the need for operations in marketing and sales is never questioned, yet Customer Success isn’t given the same allowance? Even though CSQLs have a lower customer acquisition cost, faster rate of return, and high close-rate, says Tony D’Auria, industry principal at Valuize, a customer lifecycle consultancy.

B2C 97

B2C Upselling B2B Accountability 97

Quality Contact Solutions

DECEMBER 20, 2021

Since 2007, Quality Contact Solutions (QCS) has established itself as an industry leader in contact center and BPO solutions, including B2B and B2C programs. As experts in the industry, the QCS? QCS offers many contact center and telemarketing?services For more information, visit? www.qualitycontactsolutions.com.

Call Center 52

Call Center Telemarketing outsourcing B2C 52

ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. Sales: Customer Success. Course Description: Customer success is a new field that goes beyond the more traditional sales, marketing, and customer support.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98