NobelBiz

JULY 9, 2020

In the previous two parts of this three-part article, we went on a long analysis of how the business world in general and the contact center world, in particular, have been impacted by the concurrent crises that have “plagued” 2020. It’s time to get productive!

Contact Center 52

Contact Center Inbound sales B2C contact center solutions 52

Expivia

JANUARY 19, 2021

Look at TikTok, not many B2B brands are advertising on TikTok, but not many were advertising on Instagram either, but the platform has really matured, and now everyone uses it. I want to push all of you to do some cool things in your contact centers.

Technology 52

Technology Customer Experience Brand ambassadors Chatbots 52

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. The need for customer success management is fairly new and fast becoming pertinent. These include the need to create value for customers on a recurring basis as well as lowering the switching costs for customers.

Management 52

Management CRM Analytics Customer retention 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. ViiBE Blog.

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Serenova

AUGUST 23, 2019

For most contact centers, back-to-school signals the starting line for ensuring you’re prepared to flexibly scale for seasonal business demands, including the expected—and unexpected—spikes in traffic that start now and continue through year-end. For B2B sales organizations, it’s quarterly quotas.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

NobelBiz

SEPTEMBER 30, 2020

This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. 2020 shifted the perspectives of many, if not all, industries across the globe.

virtual call center 52

virtual call center Call Center Contact Center voip 52

Enghouse Interactive

SEPTEMBER 16, 2020

The latest Contact Babel 2020-21 Customer Experience Decision-Makers’ Guide , sponsored by Enghouse Interactive, delivers crucial insights for everyone in the industry. This blog, the first in a series of two, will focus on the pandemic and how it has transformed customer experience in two key ways.

Customer Experience 63

Customer Experience B2C B2B Technology 63

ShepHyken

JUNE 14, 2019

Many groups – 79% of high-income households, 45% of women, 51% of B2B companies, 54% of Generation X – avoid a company for over 2 years after a bad customer experience. Companies offering exceptional customer experiences have a 16% price premium on the products and services (PWC).

Customer retention 335

Customer retention contact center solutions Advertising Cloud contact 335