Serenova

AUGUST 5, 2019

According to Forrester’s research, the emotional component is important not only for B2C, but for B2B interactions as well. Automation in the contact center started in the 80s with interactive voice response (IVR), then websites in the 90s, and mobile apps in the early 2000s. Achieve a positive emotional reaction. Automation.

Customer centricity 40

Customer centricity Contact Center Interactive Voice Response Customer Experience 40

NobelBiz

JULY 9, 2020

These metrics are unsurprisingly relevant for both B2B and B2C – given that everyone is affected by the crisis in one way or another. There are existing tools within the contact center solutions we (and others) present, that enable automatic queue distribution based on an agent’s skill set.

Contact Center 52

Contact Center Inbound sales B2C contact center solutions 52

Expivia

JANUARY 19, 2021

Look at TikTok, not many B2B brands are advertising on TikTok, but not many were advertising on Instagram either, but the platform has really matured, and now everyone uses it. It is the customer experience improving; this virtual world-building is already a 5-billion-dollar industry, can you imagine where it will be in 5 years?

Technology 52

Technology Customer Experience Brand ambassadors Chatbots 52

ViiBE Blog

AUGUST 11, 2021

Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. The benefits of cloud-based contact center solutions. Share on whatsapp. Share on email.

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

Serenova

AUGUST 23, 2019

For most contact centers, back-to-school signals the starting line for ensuring you’re prepared to flexibly scale for seasonal business demands, including the expected—and unexpected—spikes in traffic that start now and continue through year-end. For B2B sales organizations, it’s quarterly quotas.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

NobelBiz

SEPTEMBER 30, 2020

But as a quick starting guide, this list should offer a good overview of what general capabilities to look for when opting for a cloud contact center solution. First, you need good CRM software that will help you build an efficient B2B funnel. Naturally, it all depends on your needs and business model.

virtual call center 52

virtual call center Call Center Contact Center voip 52

Enghouse Interactive

SEPTEMBER 16, 2020

The latest Contact Babel 2020-21 Customer Experience Decision-Makers’ Guide , sponsored by Enghouse Interactive, delivers crucial insights for everyone in the industry. This blog, the first in a series of two, will focus on the pandemic and how it has transformed customer experience in two key ways.

Customer Experience 42

Customer Experience B2C B2B Technology 42

RichCall

SEPTEMBER 13, 2017

Evan Kirstel , Social media innovator and B2B marketer. Rob Maynard , Contact Center Architect for Cisco. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. @Al Hopper , cofounder of DoLabSATX. Darren Prine.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

ShepHyken

JUNE 14, 2019

Many groups – 79% of high-income households, 45% of women, 51% of B2B companies, 54% of Generation X – avoid a company for over 2 years after a bad customer experience. Companies offering exceptional customer experiences have a 16% price premium on the products and services (PWC).

Customer retention 335

Customer retention contact center solutions Advertising Cloud contact 335