Influitive

JULY 17, 2014

If you’re a B2B marketing executive, you have to fill a number of roles: Leader. B2B marketing risks and returns. For example, sophisticated lead scoring and big data tools are more difficult to get up and running, but they can give you a huge competitive advantage. Brand builder. Do your homework.

B2B 45

B2B Marketing Analytics Consulting 45

Vcaretec

JUNE 6, 2022

Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data. Writer/Analyst by trade. Tweets are my own.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Beyond Philosophy

JULY 5, 2016

Most companies collect small and big data to do more targeted marketing selling, and use metrics like customer satisfaction, indices, NPS and/or CES to reward or punish employees. B2b and b2c consumers trust humans more than companies or institutions. Create human emotions and memories in transactions and relationships.

Customer Experience 210

Customer Experience Engineering Customer centricity B2C 210

CSM Magazine

MARCH 19, 2021

As part of the transaction, IRI also entered a partnership agreement with Kognitiv, a B2B technology organisation headquartered in Waterloo, Canada, which is a world leader in collaborative commerce deployed through its unique Platform-as-a-Service. ” About the IRI Partner Ecosystem. For more information, visit www.iriworldwide.com.

Big data 52

Big data B2B Analytics Customer centricity 52

Comm100

SEPTEMBER 22, 2016

Designer and consultant, Matt Watkinson, will teach you how to make changes and improvements to your customers’ experience through his casual and engaging writing style. How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. Customer Service Culture. Loyalty 3.0: Author John R.

Customer Service 70

Customer Service Gamification Consulting Consulting 70

Natalie Petouhof

JUNE 9, 2015

Frequently brands tried to bring point solutions together, often hiring system integrators and management consulting firms to integration those solutions. Evolve commerce with interaction and behavior pattern analytics by putting big data to work. Thus, brands are left with legacy, point solutions that leave much to be desired.

Management 68

Management CRM Government Big data 68

ChurnZero

JUNE 3, 2022

Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. “ The post The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang appeared first on ChurnZero. You run the play.] Anything you can do to get those folks adopted.

SaaS 52

SaaS B2B Upselling Metrics 52