Vcaretec

JUNE 6, 2022

I tweet about customer focus, leadership, IT, and tech. Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Customer Service, Customer Experience, CRM Cloud. Blog @commbetterblog Customer Service, Customer Experience, Customer Satisfaction.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Comm100

SEPTEMBER 22, 2016

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. This book will show you how to launch a proven framework through customer experience expert, Jeanne Bliss’s, five-competency model. The Ten Principles Behind Great Customer Experiences by Matt Watkinson.

Customer Service 71

Customer Service Gamification Consulting Consulting 71

ChurnZero

JUNE 3, 2022

If by month four, they haven’t had the traction, you find a playbook for [a customer] who’s having adoption problems. Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. What are some of the metrics that a Customer Success team needs to be aware of?

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

If by month four, they haven’t had the traction, you find a playbook for [a customer] who’s having adoption problems. Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. What are some of the metrics that a Customer Success team needs to be aware of?

SaaS 52

SaaS B2B Upselling Metrics 52