Remove B2B Remove Big data Remove Consulting Remove Upselling
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Using Software and Savvy to Create Relationship Intelligence

Amity

As such, it’s a little ironic that, despite all the data at their disposal, and the $36 billion they’ll collectively spend on CRM software in the next 12 months, many companies haven’t a clue about what is happening with their customer relationships. Companies lack relationship intelligence.

CRM 67
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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

Maybe you invite them to more training or offer a consultation. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. I would have thought it’d be big data, etc. An upsell would be buying more of the same, maybe more users.

SaaS 52
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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

Maybe you invite them to more training or offer a consultation. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. I would have thought it’d be big data, etc. An upsell would be buying more of the same, maybe more users.

SaaS 52