Vcaretec

JUNE 6, 2022

Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Market research & trends, best practices, tech. Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Influitive

JULY 17, 2014

If you’re a B2B marketing executive, you have to fill a number of roles: Leader. B2B marketing risks and returns. For example, sophisticated lead scoring and big data tools are more difficult to get up and running, but they can give you a huge competitive advantage. Brand builder. Do your homework.

B2B 45

B2B Marketing Analytics Consulting 45

Natalie Petouhof

JUNE 9, 2015

Frequently brands tried to bring point solutions together, often hiring system integrators and management consulting firms to integration those solutions. MY POV: The solution is to formalizing an interdepartmental, multi-functional department collaboration using strategy, technology and best practices for customer experience management.

Management 68

Management CRM Government Big data 68

ChurnZero

JUNE 3, 2022

Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. We moved into as-a-service—whether it’s software, content, food—then the pricing models follow, then the service models follow, and then the best practices follow. You run the play.]

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. We moved into as-a-service—whether it’s software, content, food—then the pricing models follow, then the service models follow, and then the best practices follow. You run the play.]

SaaS 52

SaaS B2B Upselling Metrics 52