Comm100

NOVEMBER 2, 2020

Industry: Banking and finance. A chatbot is the ideal companion to a home buyer’s journey with a bank. The bot can even provide personalized service to the bank’s clients. It can then recommend steps to get the customers closer to eligibility. One of the Best Chatbot Examples for a Holistic Customer Lifecycle.

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. In fact, a customer experience that satisfies customers leads to reduced churn. Benefits of Good Customer Experiences in B2B Companies.

B2B 10

B2B Customer Experience B2C Banking 10

Kayako

MAY 16, 2018

Here are 7 ways that you can use phone calls and live chat to give your customers more immediate gratification and increase your company’s revenue. Calls and live chat increase customer retention and upsell opportunities. Calls and live chat are the most immediate form of communication available to modern customers.

Customer retention 59

Customer retention Upselling Sales Feedback 59

JivoChat

APRIL 8, 2021

In fact, with machine learning at their core, chatbots continually learn from their customer service interactions, and therefore, they get more efficient and effective over time. This continual learning paves the way for greater customer convenience and satisfaction and offers companies more upsell opportunities and higher conversion rates.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Nicereply

MAY 11, 2020

This is likely because they already have a positive opinion on the business, and friends are more likely to recommend “perfect fit customers” or those that they know will benefit from your product or service. 84% of B2B decision-makers start the buying process with a referral. Loyal customers can help expand your lead pipeline.

Customer retention 115

Customer retention SaaS Metrics Surveys 115

Lumoa

JANUARY 23, 2018

The analysis can e.g. reveal that in March 35% of the feedback was about your customer service personnel and 70% of that feedback was positive. If you use good quality text and sentiment analysis, you should at least know what your customers talk about. The higher your NPS, the smaller the number of customer complaints and returns.

Analytics 121

Analytics Feedback Metrics Customer Experience 121

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. Amazon has attributed upto 35% of its revenue to cross-sell, both through its “Frequently Bought Together” and “Customers Who Bought This Item Also Bought” features. Why is upsell and cross-sell important? Upsell Or Cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71