Lumoa

JANUARY 23, 2018

Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Which one should be tackled first? Learn More.

Analytics 121

Analytics Feedback Metrics Customer Experience 121

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. JetBlue has in the past made as much as an additional $140million in revenue through its upsell program called ‘Even More Space.’. In this post, I take a detailed look at: What is upsell and cross-sell? Upsell Or Cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

JivoChat

APRIL 8, 2021

As an organization leverages the analytical features of these tools, they get access to insights about people’s likes and dislikes, browsing behaviors, and purchasing habits. This continual learning paves the way for greater customer convenience and satisfaction and offers companies more upsell opportunities and higher conversion rates.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Our web analytics and CRM platforms take advantage of this inherent luxury. Data Unification. Business Context.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

JivoChat

JULY 29, 2021

Online banking and investment companies would probably put privacy and data security at the top of their “must-have” features. To get the most out of your AI chatbot, make sure it can integrate with the platforms you use every day — your content management system, your e-commerce store, and, of course, Google Analytics. Chatbot #4.

Chatbots 52

Chatbots Sales APIs Enterprise 52

Tethr

MARCH 22, 2021

So that could be B2C sales, it could be B2B, but it could also be as simple as calling a mobile carrier to get a quote on a mobile plan. . Contact centers are being hit with a lot of pressure in terms of conversions, upsell, cross-sell, and more. In layman’s terms, we’re talking about when customers call companies to buy things.

B2C 111

B2C Sales Inbound sales Upselling 111

REVE Chat Blog

NOVEMBER 21, 2019

However, B2B lead generation ideas include a couple of stages that if done right can deliver a huge ROI at the fastest possible time. It generates visitor report analytics that helps businesses to track the behavior of the website visitor. It will open the door for upselling. Webinars are a great tool for B2B lead generation.

Best practices 77

Best practices B2B Sales Chatbots 77