Quality Contact Solutions

JULY 31, 2020

Scenario #1 : In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. Calls are brief, concise, and helpful; callers never dread making the next appointment. Today, let’s use these the following two scenarios.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

ViiBE Blog

JULY 30, 2021

What is a contact center? Call Center , Customer experience , Remote operations. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What is an inbound contact center? ViiBE Blog. Natalia Barszcz. July 30, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

Outsource Consultants

OCTOBER 2, 2018

This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force. These vendors have experience with a variety of industries, including: Automotive. Communications. We can help!

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Fenero

SEPTEMBER 15, 2018

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits the description above, many do. Empower Agents Beyond Answering Phone Calls. But not everybody is cynical.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits the description above, many do. Empower Agents Beyond Answering Phone Calls. But not everybody is cynical.

Call Center 8

Call Center Morale Automotive Metrics 8

Fenero

MARCH 31, 2019

A positive customer experience begins with a positive customer interaction and many interactions occur in the call center. Since 2000, SCC Services Group has been successfully providing services to the Automotive, Banking, Financial Services, Travel, Telecommunication and Retail Call Center organizations.

Customer Experience 9

Customer Experience Management First call resolution Automotive 9

Connecting the Dots

APRIL 21, 2017

As we start bundling services in the banks and in telecommunications, we’ve seen the complexities rise. You could take automotive for instance, quality there is really, really improved. When people call a call center, what they are really looking for is a relationship. About 10 or 15 years ago we led simpler lives.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48

AWS Machine Learning

NOVEMBER 30, 2023

The number of companies launching generative AI applications on AWS is substantial and building quickly, including adidas, Booking.com, Bridgewater Associates, Clariant, Cox Automotive, GoDaddy, and LexisNexis Legal & Professional, to name just a few. Innovative startups like Perplexity AI are going all in on AWS for generative AI.

APIs 124

APIs Enterprise Best practices Technology 124