Outsource Consultants
MARCH 16, 2020
A perfect storm for customer service. The strain on customer service departments is two-fold. Undoubtedly, many of your customers are looking for the same answers, and those answers don’t require a review of the individual account. The post Contingency Planning With At-Home Agents appeared first on.
Outsource Consultants
MARCH 31, 2022
In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Don’t make it more complicated than it already is.
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Skybridge
MAY 13, 2020
In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. That’s a lot trickier than it sounds.
Skybridge
MAY 13, 2020
In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. That’s a lot trickier than it sounds.
Serenova
JUNE 6, 2019
For example, are advances in artificial intelligence (AI) and interactive voice response (IVR) the solution? Yes, automation is helping by taking care of the most basic customer service needs, such as password reset—rudimentary tasks agents find monotonous. Support and Collaboration of Remote Agents.
Babelforce
MARCH 9, 2022
This means you can provide an uninterrupted service to your customer base, no matter what the pandemic throws at your business. Interestingly, retention for at-home agents is 80% compared with 25% for in-house agents in the US. Provide self-service options.
pindrop
APRIL 30, 2020
As a critical customer interface, contact centers have felt the effects directly, regardless of geography and industry. The global pandemic hit this critical function, and many were left scrambling to keep their operations running, customer service levels up, and their customer data safe.
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