Outsource Consultants

MARCH 16, 2020

A perfect storm for customer service. The strain on customer service departments is two-fold. Undoubtedly, many of your customers are looking for the same answers, and those answers don’t require a review of the individual account. First, call volumes are on the rise. Embrace your georedundancy strategy.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Outsource Consultants

MARCH 31, 2022

In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

Skybridge

MAY 13, 2020

In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. That’s a lot trickier than it sounds.

Customer Service 52

Customer Service outsourcing At home agents Customer Care 52

Skybridge

MAY 13, 2020

In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. That’s a lot trickier than it sounds.

Customer Service 52

Customer Service outsourcing At home agents Customer Care 52

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. However, with every paradigm shift, possibilities arise and usher in a new era of services.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52