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Remove At home agents Remove Customer Service Remove Interactive Voice Response Remove Virtual Agent
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The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

JUNE 1, 2020

With the rapid adoption of Contact Center-as-a-Service (CCaaS) platforms, it's now easier than ever for companies to launch their own contact center rather than outsource the function. Amazon, Google, Microsoft) and well-funded start-ups are selling the value proposition of bots, virtual agents and AI to their enterprise customers.

Virtual Agent 52
Virtual Agent outsourcing Call Center Real estate 52
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Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

SEPTEMBER 20, 2021

These include modifications to fundamental business activities—how products and services are distributed, and how and by whom customer service is delivered. Companies must continue to prioritize the customer experience (CX) as they reimagine customer journeys.

Contact Center 48
Contact Center Real estate Self service Enterprise 48
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