At home agents Call Center Customer Service Interactive Voice Response 
Outsource Consultants
MARCH 16, 2020
A perfect storm for customer service. The strain on customer service departments is two-fold. First, call volumes are on the rise. Call centers across the globe are making the difficult decision to limit or suspend operations in their primary locations. Embrace your georedundancy strategy.
Outsource Consultants
MARCH 31, 2022
In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Find a Partner With Multiple Locations.
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Skybridge
MAY 13, 2020
In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. That’s a lot trickier than it sounds.
Skybridge
MAY 13, 2020
In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. That’s a lot trickier than it sounds.
Xaqt
JUNE 1, 2020
Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology.
Babelforce
MARCH 9, 2022
First, let’s establish what exactly the “cloud” in “cloud contact center” means. Traditionally, call centers would use software purchased on licenses and stored directly on their computer hardware. This is important because customers expect to use voice interfaces in 70% of interactions by 2023.
Callminer
JULY 23, 2019
Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Letting agents self-evaluate.
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