At home agents Chatbots Customer Service Interactive Voice Response 
Outsource Consultants
MARCH 31, 2022
In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Events can be planned for even when they are unexpected.
Skybridge
MAY 13, 2020
In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. That’s a lot trickier than it sounds.
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Skybridge
MAY 13, 2020
In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. That’s a lot trickier than it sounds.
Xaqt
JUNE 1, 2020
Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. COVID-19 changed the entire industry in an instant. Do I move everything to the cloud?
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