At home agents Customer Care Customer Service Interactive Voice Response 
Skybridge
MAY 13, 2020
In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. Right now, your customers are not only adapting to their changing world, their creating a whole new set of expectations that include both technological efficiency and human engagement.
Skybridge
MAY 13, 2020
In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. Right now, your customers are not only adapting to their changing world, their creating a whole new set of expectations that include both technological efficiency and human engagement.
Taylor Reach Group
JUNE 20, 2017
Paul: In terms of comparing chat to voice and the IVR, it has a long way to go. People will still generally evaluate the voice call with a higher degree of satisfaction, because of the human interaction. Turaj: Customer Effort is a key factor in delivering a satisfying customer experience.
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