Remove At home agents Remove Customer Service Remove Interactive Voice Response Remove Quality management
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Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

Serenova

For example, are advances in artificial intelligence (AI) and interactive voice response (IVR) the solution? Yes, automation is helping by taking care of the most basic customer service needs, such as password reset—rudimentary tasks agents find monotonous. The answer is yes.

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Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

These include modifications to fundamental business activities—how products and services are distributed, and how and by whom customer service is delivered. Companies must continue to prioritize the customer experience (CX) as they reimagine customer journeys.