Amity

JULY 13, 2016

Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership.

SaaS 81

SaaS Best practices industry standards Consulting 81

NobelBiz

FEBRUARY 15, 2023

In this article, we will explore the most effective ways to safeguard your contact center’s valuable data. At Nobelbiz, our mission is to elevate both simplicity and efficiency as industry standards, while constantly updating to the latest technological developments and keeping costs in check.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

Amity

JULY 13, 2016

Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership.

SaaS 48

SaaS Best practices industry standards Consulting 48

CSM Magazine

JUNE 22, 2023

Consult with your data provider to resolve any compatibility issues. By carefully reviewing the dataset’s quality and adhering to industry standards, businesses can enhance their customer service strategies while maintaining ethical practices. Identify any gaps that might require additional data or adjustments to the system.

Customer Service 52

Customer Service CRM Accountability Customer retention 52

NobelBiz

FEBRUARY 14, 2022

In this article, we will examine the most critical agent performance indicators and how to manage them in contact centers. The average amount of time your agents spend on the phone compared to industry standards. That is why we are referred to as the industry’s promise keepers.

Metrics 52

Metrics Management Average Handle Time Contact Center 52

Comm100

OCTOBER 30, 2020

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Schedule a demo or consultation call.

Chatbots 59

Chatbots Technology CRM industry standards 59

Comm100

JANUARY 29, 2021

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Schedule a demo or consultation call.

Chatbots 52

Chatbots Technology CRM industry standards 52

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. A large portion of his work involves helping people increase their call efficiency, especially since the financial services industry depends so much on outbound prospecting over the phone. “ James Pollard. theadvisorcoach.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Talkdesk

DECEMBER 4, 2015

It is the prerogative of business owners to comply with all relevant regulations and industry standards. Articles and blog posts like this one can be tremendously useful, but should not be taken as a doctrine. What are the relevant call center call recording legalities? There isn’t one.

Best practices 40

Best practices Call Center Government call center software 40

Global Response

MARCH 1, 2022

In this article, we’ll walk you through: the importance of KPIs for call centers 8 critical call center KPIs advanced call center KPIs for organizations who are ready to take things to the next level how to decide which KPIs to track. Industry standard for this metric is 80/30, which means answering 80% of calls within 30 seconds.

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sales 95

Sales industry standards Benchmark Healthcare 95

SmartKarrot

FEBRUARY 15, 2022

In this article, we have curated a list of the top 30 customer service experts you should start following to learn more and gain better insights into the industry. Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Adrian Swinscoe.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

ShepHyken

OCTOBER 5, 2018

This week we feature an article by Brad Birnbaum who writes about how important it is for companies to deliver great service and create amazing experiences in order to compete with the big retailers and resellers. – Shep Hyken. Customers can get a personal consultation from a member of the gTeam over chat, email, or the phone.

industry standards 214

industry standards Personalization Engineering Consulting 214

Skybridge

OCTOBER 5, 2020

In his article, he emphasizes how every single aspect of customer contact center management impacts the success of a CX strategy. You can read his article for Forbes, below. At Skybridge Americas, we have set the industry standard for leading teams of talented, enthusiastic, customer-centric and service-driven customer care agents.

industry standards 52

industry standards Customer Care Customer centricity Coaching 52

NobelBiz

OCTOBER 9, 2023

Throughout this article, we will shine a light on these critical pain points, providing insights, solutions, and practical strategies to address them head-on. Brad Butler, Contact Center Software Consultant @NobelBiz Legacy Systems: Older software, or “legacy” systems, might not be designed to integrate with newer tools.

Call Center 52

Call Center Management Contact Center Contact center software 52

NobelBiz

APRIL 11, 2022

This article will discuss the nature of the NPS, its formula, limitations, and five strategies to improve it. A positive NPS score or greater than 0 is deemed “good,” +50 is “excellent,” and greater than 70 is “exceptional” by industry standards. What is exactly The Call Center Net Promoter Scores (NPS)?

Call Center 52

Call Center Contact Center Telecommunications Cloud contact 52

Horizon CX

DECEMBER 27, 2019

In my present research and consulting role, the question naturally arose as to how far NPS has come over those 26 years and to what extent does NPS remain the key customer loyalty and performance metric specifically among B2B organizations or whether it has been supplanted by another and perhaps more favorable CX metric.

B2B 52

B2B Surveys B2C Metrics 52

SmartKarrot

APRIL 14, 2020

Since, I have worked with SAAS products and platforms for more than a one and half decade, and have had the experience of driving compliance for these organizations, I would touch upon three key data security and privacy compliance that have become industry standards today – GDPR, SOC 2 Type 2 and HIPAA.

SaaS 10

SaaS Healthcare Personalization industry standards 10

SmartKarrot

APRIL 14, 2020

Since, I have worked with SAAS products and platforms for more than a one and half decade, and have had the experience of driving compliance for these organizations, I would touch upon three key data security and privacy compliance that have become industry standards today – GDPR, SOC 2 Type 2 and HIPPA.

SaaS 10

SaaS Healthcare Personalization industry standards 10