NobelBiz

FEBRUARY 21, 2023

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. In this article, we will explore the most effective ways to safeguard your contact center’s valuable data.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. In this article, we will explore the most effective ways to safeguard your contact center’s valuable data.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 14, 2022

In this article, we will examine the most critical agent performance indicators and how to manage them in contact centers. Before defining your Agent performance metrics, define your contact center goals Analyzing a KPI only because the competition does it is pointless.

Metrics 52

Metrics Management Average Handle Time Contact Center 52

NobelBiz

OCTOBER 9, 2023

Today we’ll delve deep into the pain points that frequently plague call center executives. These challenges, often hidden beneath the surface, can significantly impact the success and efficiency of call center operations. Example from a Call Center Perspective A call center uses a specific CRM system that releases a major update.

Call Center 52

Call Center Management Contact Center Contact center software 52

NobelBiz

APRIL 11, 2022

This article will discuss the nature of the NPS, its formula, limitations, and five strategies to improve it. What is exactly The Call Center Net Promoter Scores (NPS)? A positive NPS score or greater than 0 is deemed “good,” +50 is “excellent,” and greater than 70 is “exceptional” by industry standards.

Call Center 52

Call Center Contact Center Telecommunications Cloud contact 52