Article Best practices Consulting industry standards 
COPC
MAY 19, 2023
Consultants have set up entire businesses profiting from this discourse. The best practice is to measure both the percentage of customers that are satisfied and the percentage that are very dissatisfied. The Harvard Business Review article The One Number You Need to Grow also helped to popularize NPS. However, COPC Inc.
Talkdesk
DECEMBER 4, 2015
Call recording can enable call center managers and agents to review the content of calls to analyze performance, determine best practices and identify any compliance issues. Call recording is a complicated and sometimes controversial practice. That disclaimer hits at the heart of call recording’s purpose: quality assurance.
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COPC
JULY 20, 2023
However, in our consulting work, we find that this vital metric’s management and targets have yet to evolve from the original definition. Often, in consulting engagements, we are asked questions such as: “Is 80/20 the right service level for me, as I heard that was the industry standard?”
Amity
JULY 13, 2016
Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Bluenose - Best practices for managing Customer Experience, Net Promoter and Customer Success programs. Subscribe here. Subscribe here.
CSM Magazine
SEPTEMBER 9, 2019
They would use their insights on the customer’s industry and send over articles and information on trends and best practices. These basic behaviors are primarily industry standard. And this would be deemed “personalization” The problem is that this is not game-changing anymore.
NobelBiz
FEBRUARY 21, 2023
Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. In this article, we will explore the most effective ways to safeguard your contact center’s valuable data. The first is directed squarely at our article’s mock users.
Amity
JULY 13, 2016
Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Bluenose - Best practices for managing Customer Experience, Net Promoter and Customer Success programs. Subscribe here. Subscribe here.
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