Outsource Consultants

NOVEMBER 15, 2018

An article by Shelby Faris explores contact center KPIs from a different angle. In a broad sense, the article dives into how to use dashboards to accurately monitor inbound and outbound call volumes and how the agents are managing their time. To learn more, check out the article here ! We can help!

Contact Center 64

Contact Center outsourcing Average Handle Time call center solutions 64

Outsource Consultants

NOVEMBER 27, 2018

An article by Tara Wildt shines a light on some of these scenarios. To read about this in more detail, please read Wildt’s article here. These options utilize contact centers in a unique way and can help set your company up for an agreeable customer experience. Need an omnichannel contact center to provide your customer service?

Customer Service 71

Customer Service outsourcing Contact Center call center solutions 71

Outsource Consultants

NOVEMBER 7, 2018

A recent article by Deeksha Dadu emphasizes a crucial requirement for every company: the ability to provide multilingual customer service. To learn more about these barriers, read the original article here. Need a multilingual contact center to provide your customer service? How many languages do you speak? We can help!

Contact Center 64

Contact Center outsourcing Gamification call center solutions 64

Outsource Consultants

DECEMBER 17, 2018

An article by Philip Piletic discusses how companies can earn their customers’ trust. And above all, you need to allow your agents the freedom to buck the script and speak naturally to customers when the situation calls for it. Need an omnichannel contact center to provide your customer service? We can help!

Contact Center 59

Contact Center outsourcing First call resolution Scripts 59

Nicereply

MAY 7, 2024

This article explores what customer pain points are, and how you can learn about them and use them to your company’s advantage. Consult your employees Customers aren’t the only ones with insights to share – your team probably has lots to say about pain points, too! How do you do this? What is a customer pain point?

Sales 52

Sales Management Surveys Wait times 52

JustCall

AUGUST 29, 2022

If you are looking forward to starting your very own call center, the outbound call should be your first consideration. This article has shared every detail related to the outbound calling strategy and what methods should be followed for effective calls. . How to handle outbound calls? Absolutely not.

call center software 52

call center software Call Center outsourcing Scripts 52

TechSee

NOVEMBER 6, 2018

Technicians can transmit video and images of technical issues from the field while consulting with an expert or supervisor, located either in the field or at headquarters. Are you aiming to use the solution with consumers or with technicians? If so, which ones? IoS, Android, tablets? Smart glasses?

Technical Support 104

Technical Support Call Center Technology Enterprise 104

Quality Contact Solutions

MARCH 22, 2019

Prior to joining Quality Contact Solutions, Marcia was a sought- after 10-year call center veteran with the ability to manage and sell. Marcia is responsible for the day to day operations for the At Home Division.

Call Center 61

Call Center Telemarketing Calibration Best practices 61

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% Forward-thinking companies are increasingly turning to AI-powered customer service solutions to optimize CX and to streamline their back-office operations. This realization has seen investments in AI rapidly increasing.

Technology 122

Technology Customer Service Gamification Contact Center 122

Callminer

AUGUST 1, 2017

It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. The best thing that you can do to increase efficiency at a contact center is…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TeleDirect

MAY 8, 2018

According to a recent article in Business News Daily , TeleDirect has earned the highest marks possible for a vast and varied mix of BPO services – specifically, high-value, low-cost outsourcing services for different types of companies and related B2B strategies. But don’t just take our word – the wider business world has taken notice.

Call Center 72

Call Center B2B outsourcing Business Process Outsourcing 72

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. Eco friendliness.

call center software 82

call center software Call Center virtual call center voip 82

NobelBiz

MARCH 23, 2022

And that without a good review of your contact center technology, your company will not be able to grow. In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. Jason Cutter, CEO of Cutter Consulting Group.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Ask Customers Direct Questions A “how are you doing today?”

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52

aircall

NOVEMBER 17, 2016

This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Abhinav Sridhar - Senior consultant, Aranca Research. In the meantime, consider giving our own virtual call center solution a try: Try Aircall for Free!

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. Eco friendliness.

call center software 48

call center software Call Center virtual call center voip 48

Fenero

SEPTEMBER 15, 2018

Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Empowering them to use their experience and knowledge to come up with better strategies and ideas can improve both processes and employee retention.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Article Provided by SCC Services Group. By giving agents opportunities on critical issues create a strong culture of agent engagement and morale.

Call Center 8

Call Center Morale Automotive Metrics 8

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.

Contact Center 116

Contact Center Technology Self service Call Center 116