Outsource Consultants

NOVEMBER 29, 2017

In a recent article , Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Seby’s article goes into detail on how exactly cloud call center software can help during these crises. To read more, check out her article here.

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Outsource Consultants

FEBRUARY 16, 2018

Contact centers are constantly trying to keep up to date with TCPA compliance. In a recent article , Mckay Bird discusses the challenges many call centers face when trying to stay complaint and how one false move can lead to expensive lawsuits and fines. 4) Call recording. Evaluate the possible solutions.

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NobelBiz

JANUARY 16, 2024

So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center? The key to achieving these goals lies in implementing strategic call center campaigns. RELATED ARTICLE What Is ACD – Automatic Call Distribution System?

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JustCall

AUGUST 29, 2022

If you are looking forward to starting your very own call center, the outbound call should be your first consideration. This article has shared every detail related to the outbound calling strategy and what methods should be followed for effective calls. . Establish a Post-Call Strategy (follow-up).

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aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Cloud-based call center software.

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Callminer

AUGUST 1, 2017

It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. The best thing that you can do to increase efficiency at a contact center is…”.

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aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Cloud-based call center software.

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