Article Calibration call center solutions Consulting 
Quality Contact Solutions
MARCH 22, 2019
To ensure your ROI, ask your call center’s quality assurance team for feedback and suggestions. Calibrate Call Monitoring Results with Call Center Key Performance Indicators. What trends are they hearing? Marcia is responsible for the day to day operations for the At Home Division.
Callminer
AUGUST 1, 2017
It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. The best thing that you can do to increase efficiency at a contact center is…”.
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