aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. Reliability.

call center software 82

call center software Call Center virtual call center voip 82

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. Reliability.

call center software 48

call center software Call Center virtual call center voip 48

aircall

NOVEMBER 17, 2016

This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Abhinav Sridhar - Senior consultant, Aranca Research. In the meantime, consider giving our own virtual call center solution a try: Try Aircall for Free!

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

Fenero

SEPTEMBER 15, 2018

Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Empowering them to use their experience and knowledge to come up with better strategies and ideas can improve both processes and employee retention.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Article Provided by SCC Services Group. By giving agents opportunities on critical issues create a strong culture of agent engagement and morale.

Call Center 8

Call Center Morale Automotive Metrics 8