6 Signs Your Legacy Contact Center Software is Holding You Back
SharpenCX
AUGUST 1, 2022
In the contact center world, advancements over the last ten years have taken customer service to the next level. Now, through inbound/outbound omnichannel, customers can text, video call, email, interact on social media, and more to receive speedy service. Long gone are the days where your customers can only reach you by phone.
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