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Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center

AWS Machine Learning

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank).

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Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

Cisco - Contact Center

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

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Schneider Electric leverages Retrieval Augmented LLMs on SageMaker to ensure real-time updates in their ERP systems

AWS Machine Learning

With MLSL’s expertise in ML consulting and execution, Schneider Electric was able to develop an AI architecture that would reduce the manual effort in their linking workflows, and deliver faster data access to their downstream analytics teams. These filings are available directly on SEC EDGAR or through CorpWatch API.

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Overcoming the Great Resignation with Lessons Learned from CX Best Practices

CSM Magazine

As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices. Bank, Wells Fargo, United Health Group, numerous credit unions and manufacturers. About the Author.

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There's a WhatsApp for That!

Smooch

Don’t confuse the WhatsApp Business app with the WhatsApp Business API. WhatsApp’s API is still in early access, along with Apple and Google’s competing business chat platforms. Kenyan farmers are using WhatsApp to grow healthier kale, according to Business Daily , and they’re “laughing all the way to the bank.”

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Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

Speaker: Dave Kellogg , Principal, Dave Kellogg Consulting. Their report shares the results from a survey of private SaaS companies which KBCM Technology Group’s software investment banking team conducted in June and July 2021. What’s up with you making less API calls this month? Q&A recap. What’s changing?

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