AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.

Cloud contact 88

Cloud contact Contact Center Chatbots APIs 88

AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

RichCall

SEPTEMBER 13, 2017

Blair Pleasant , analyst and consultant about Unified Communications. have bots that provide health related consultations based on images and symptoms. AI will increasingly be used for routine transactions while higher-value and more complex transactions will be handled by customer service agents. Babylon Health or Your.MD

Contact Center 64

Contact Center Technology Benchmark Chatbots 64